CVS — Local services in Vernon Township

I have been a CVS customer and have all my prescriptions though CVS for many years and just recently transferred my prescriptions to Vernon. The drive thru makes it very convenient. Two weeks ago there was a young woman, I do not know her name who rolled her eyes at me and had an attitude for no reason, mind you I was prepared with my phone for her to scan and make it easier for us. She slammed the door after we were done. Well that left a bad taste in my mouth. I figured maybe she was just having an off day. I picked my another script recently and the same woman came to the window no smile or hello rolling her eyes as if I was inconveniencing her. I tried explaining that I didn’t need one of the medications as it was as a duplicate.. I was very kind as she rolled her eyes, huffed and puffed gave me an attitude and once she figured out what I needed slammed the door afterwards. What kind of customer service is that?! Everyone should be treated respectfully and with kindness, customer service is part of the job, no?! I really wanted ask her why she was so hostile but I didn’t. I ended up transferring my prescriptions elsewhere after being a CVS customer for MANY years. I didn’t get her name but she is a young African American woman...

If you want your prescriptions to be filled to the correct insurance then I recommend you go to another pharmacy.

I have a personal insurance through Blue Cross Blue Shield and one Worker’s Comp. insurance but every prescription I have with this CVS is billed through Worker’s Comp.

Over the last six months they have not been able to get this straight although they did a great job in years past.

Finally got to the point last month where I said if next month the billing issue is not straightened out I will switch pharmacies.

CVS took a very non-caring attitude and guess what today I had to switch pharmacies.

What was once a great pharmacy and staff is no longer, take your...

I’ve been on medication for the last 6 months. Every single month I have to call them and remind them to order my medication. I’ve asked numerous times to note in my account that I want it ordered without me calling, but nope. When my medication is running low, I call about a week in advance to have them order it. One time I forgot and when I called them to order it, they told me I need to call sooner. No. You need to order my medication for as long as my Dr. sends the refill! When I was first prescribed this, there was some issue between my doctors office and here. Instead of calling my doctors office, they made me be middle man and call back and forth. Not the best...