Highland Flowers and Gifts — Local services in Vernon Township

Good Afternoon, Lori,

With all due respect, you are very much out of line in your response to Gary's review as well as your continued communication. In this case, a humble apology would've been most appropriate. The reason for my initial "kind and thoughtful" "Thank you for letting me know" response to you was because I was so angry and upset with your email to me. After all of the research, planning and communication I had done, I felt that this was highly unprofessional of you. However, I was working when the email came through, as well as caring for my very sick mom. Gary, also frustrated, and knowing how upset I actually was, decided to take the approach he did.

Perhaps you should've taken the time to review the facts before you continued the spiral of unprofessionalism. My original inquiry to you was on May 23rd, via your website. After several days, without a response to my inquiry, I called and spoke to someone to let them know about the inquiry and then received an email response on June 2nd, informing me that the date was available and that you could work with me and to call and speak to you or Jaime.

I called the following day and spoke to Jaime regarding the wedding date availability as well as a few of the details of what we were looking for. Jaime was kind and professional and the next step was to arrange an appointment for a consultation. Jaime, once again, confirmed that the date was available but at no point did she say that the consultation needed to be with both of you.

On that phone call, the initial dates that I was available for a consultation, Jaime was not and we agreed that I would call the beginning the following week to arrange an appointment. When I called the following week, neither you or Jaime were available so I left a message with whoever answered the phone, for you or Jaime to please call me back. That call was never returned. The following week, I called again and was able to speak to Jaime and we were both available that afternoon. During the phone call, Jaime instructed me to bring photos, inspiration, as well as the vases that I had been collecting that we spoke of. After recently having celebrated my daughter's wedding, this preparation with a florist was exactly what had been done.

During our consultation with Jaime, she continued to be professional, creative and kind. Upon leaving, Jaime instructed me to send the inspiration photos we had reviewed and that a quote would be sent in about two weeks. The following day I sent the inspiration photos, as instructed.

I am providing you all of these details and facts to not only set the record straight, but to outline all of the opportunities you had to say that you had an additional inquiry for that date. That is simply all it would've taken for me to be informed and make a decision to move forward and invest my valuable time with you. Furthermore, 6-7 tables, 2 bouquets, 3 corsages, 4 boutonnieres and 2 garlands is hardly a large wedding. I am happy to report that we are working with a wonderfully professional, creative and respectful florist.

Perhaps you should be accessing your business practices and breakdown of communication within instead of blaming the consumer. Again, a simple and humble apology would...

I had such a terrible experience working with Highland Flowers for my wedding. When I met with Lori to discuss my flowers, we discussed nothing but purple. I showed her pictures of purple flowers, gave her swatches of my bridesmaids' purple dresses, and informed her that the theme of my wedding was lavender (like the purple plant). When discussing our flowers she suggested adding some pink, and we promptly said no, we don't like the color pink. She was not very easy to work with throughout - didn't reply to emails, we had to specifically request a contract - just not especially pleasant, but no big deal. When we arrived at the venue we found that most of our flowers were pink. Apparently, she ordered "lavender" roses, which come in shades ranging from very bright pink to purple (none of this was discussed with us during our meeting). I let it go for the day of because I wasn't going to let anything get me down on my wedding day, but later that week after everyone pointed out how my flowers were pink, I emailed Lori and asked for a refund since we did not get what we ordered. She refused to refund us even partially, despite giving us the wrong color, and refused to acknowledge that the flowers were pink. I then wrote an honest review on their facebook page as I was obviously disappointed in their mistake and their lack of customer service, and was then argued with for HOURS on social media. If that wasn't enough, the co-owner of the place then wrote a rude post on her own facebook putting me down. These people are incredibly unprofessional, and definitely don't listen and don't care when they mess up. Not one apology was offered for their mistake. They were also very difficult for our venue to work with, as she did not want to put the centerpieces together, light the candles, or break down the centerpieces at the end of the night like a florist generally does. Not to mention the flat out lies about the only pink being the flower petals on our tables which were originally in our contract, but she just lied and said they were added later, as if we don't have a contract clearly stating otherwise. Just really rude and disrespectful, very disappointing. Please find yourself a professional for your wedding, unless you want to go with what they find beautiful instead of what you actually like and what actually matches your wedding. Hopefully they won't cyber-bully me on this review like they did...

I got married in July 2024 and Highland Flowers & Gifts did an absolutely outstanding job with my flowers!! 11 out of 10 stars!!

Jamie was my designer and she walked me through step by step everything I needed to know. When I reached out to Highland Flowers, all I knew is I wanted tropical flowers, featuring birds of paradise, blue orchids, and lots of leaves. Jamie immediately understood my vision and had many recommendations for tropical flowers and leaves that would bring my colorful wedding to fruition.

I also knew I wanted flowers in my hair, and Jamie was extremely knowledgeable about which flowers would hold up all day (we went with wax flowers and orchids).

The Highland Flowers Team even decorated the chandeliers!! They took such great care of each element, which included center pieces, memory table flowers, the arbor, the flowers on the cake, and the sweet heart table. I also had some flowers at my Rehearsal Dinner that we were able to reuse for cocktail hour, it was just perfect!!

The whole day of the wedding, everyone was gushing over the flowers. Even the venue said they have never seen such beautiful flowers!!! I cannot recommend Highland Flowers enough to anyone planning a wedding or any other event. Their expertise and kindness are unmatched. Thank you Highland Flowers for making my special day the most beautiful...