Cricket Wireless Authorized Retailer — Local services in Vincennes

They have no idea what they are doing. One of the workers broke my SIM card slot and ended up not working! Kept saying NO SIM. They ended up doing an ESIM and they even had the audacity to charge me for it TWICE because it continued to not work when they were the ones who broke it! Now I have to order a new phone. On top of that they don’t seem trained! I was added to my boyfriends line and this younger male was so rude and annoyed by our presence. He continued to tell us that I HAD TO HAVE the $60 monthly plan so we can get the 3 line discount. LIES. Our bill was at $132 and they were so uneducated they couldn’t even explain why. He just said it was “additional costs”. We called cricket and they told us it was because he was suppose to have me down as the $55 plan not the $60. They need to do better and train their staff! And take responsibility for...

Bad customer service, discrimination. I visited Cricket wireless store in Vincennes on 09/15/2023. I wanted to switch. There were 2 ladies, one was really nice and started to help me but the other lady quickly took over and cancelled everything telling that I have to find a Metro by T-Mobile store, which there is none in the area, and show my ID in order for Metro to confirm to her that I am their real customer. I have switched several times and this is the very first time I've ever encountered this. She was very hostile and did nothing to serve us. She just kept saying well sorry but you have to be verified you'll have to go to Evansville or Terre-Haute I don't know, find a Metro by T-Mobile store and show them your ID then maybe I...

I signed up with them 3 months ago and I set up automatic payments and they said instead of me paying the $50 every month, it would only be $43 and last month it was $50 and I got my notification today saying my payment of $50 will be deducted out of my account tomorrow. When i tried calling the number to our local office, the gentleman i spoke with was very rude and told me basically that they did not tell me that and I misunderstood what they told me and I've called back several times today and it keeps ringing and then going to the mailbox is full and is not taking any calls at this time. I will be canceling my service with them if they do not...