Texas Roadhouse — Restaurant in Vincennes

This was by far the worst experience I have had at a restaurant to date.

Starting off, we were told a 20-30 minute wait. That’s a pretty normal wait time at lunch, so we decide to stay. At 40 minutes we asked the hostess, where we were at with getting a table. I was told, “we will get you seated as quickly as we can.” Fast forward 17 minutes later, we get seated. Had we been told the wait would be an hour when we arrived, we probably would have just come back another time. 1) You need to work on your time estimates and give customers a more accurate wait time window.

Server came out to get our order. We ordered everything at once. Drinks, starters, food; thinking this would make it easier. Couldn’t have been more wrong. Drinks came, starters came, food came… just not all of our food. Apparently a malfunction with the computer (or wasn’t entered to begin with) deleted my order from the system. After my family was half way through their meal, our server (who was MIA for most of our visit) finally came by and apologized for the mix up and told me the kitchen was putting a rush on my steak. After my family was done with their meal, mine finally arrived… with the check AND to-go boxes. But it doesn’t stop there, my steak was completely wrong. Strip instead of ribeye; well done instead of medium. But, what was I going to do, send it back after waiting 30 minutes to bring it in the first place?

The whole time, I never saw a manager walking around checking on guests. If the server told them about the mix up (which is normally the standard in restaurant management) they must not have cared. 2) Train your cooks the difference in steaks and 3) how to cook them. 4) train wait staff to alert mgmt about issues in order to be proactive in solutions 5) train mgmt how to manage a restaurant.

My family goes to this location 3-4 times a month. $90-120 per meal. But be sure for future months you do not count on my $400 to be in the budget. We will never return. That $26 steak just cost you $5000+ in annual sales. I’ll just buy a new grill every year, overcook my own steaks, and save $3000 a year in...

We just visited the Vincennes location tonight for my son’s birthday. It was one of the worst dining experiences I’ve had in recent memory. We were notified by text that our table was ready, but we we came inside we had to wait almost 10 minutes before the table was actually ready. When we were finally seated, we were given rolls but no silverware or plates. Our server, came a few minutes later and we asked him if he could bring us plates and silverware. He said he would but never did. I eventually got up and retrieved some silverware from near the host station and took some plates that were sitting on an empty table nearby. My daughter ordered a Dr. Pepper, but we were informed they were out. I ordered a sweet tea and when it arrived it was so watered down it was almost flavorless. I eventually ordered something else. Our server kept telling us he would be back to clear empty cups, baskets, etc., but never did. The table was only cleared when we were finished and ready to leave. I ordered catfish and fresh vegetables and both were not very good at all. The catfish filets looked and tasted completely dried out like they had been left in the freezer for months, and the vegetables were dried out and bland as well. The bill for five of us was $100.42; this is ridiculous for the low level of service we received and the poor quality of a sizable portion of the food. I’ve eaten at a number of Texas Roadhouse restaurants over the years and never had a poor quality experience in so many aspects of the dining experience like this. It felt like a complete waste...

We met friends for dinner expecting both exceptional service and food that we often receive from the Vincennes location. Unfortunately we were disappointed. The meal was delicious but the service was subpar. Our server, Tanay, was polite and had a lovely smile but did not seem to have a good grasp of quality service. Here are the areas of concern After being seated by the hostess we waited approximately 20 minutes for our server to acknowledge us and take our drink order. Tanay did apologize. The pronoun, we, should be used properly. When taking my order, I do not wish to include the server on my tab. If that is what she means when the question is asked, “what do we want to drink?” The manager did come by our table briefly, but she did not introduce herself. She did refill my tea. Tanay forgot to place our order to the kitchen, and we waited about 45 minutes for our food. If Tanay had checked our table for drinks frequently, she might have realized the service error. Once Tanay realized she made a mistake, she apologized, and our food was quickly prepared. At no time did Tanay offer to rectify her mistake by speaking to the manager. The table was not cleared when our food arrived and our drinks were not refilled. As usual the food was hot and delicious and I appreciate it.

I am not upset, and I will return. I hope Tanay will be my server. I believe she will do a much better...