Spectrum Store — Local services in Walla Walla

Got their triple play and was thrilled with the representative I spoke with. Once everything was set up I was terribly disappointed with the quality, or lack there of, of their TV reception. I've got a 4K Samsung TV and the picture on it while watching Charter TV looked like that of antenna cable. It was piss poor. Even more infuriating was the experience I had when I called to cancel my TV services in favor of just phone/internet. It was literally every negative cliché you hear about a cable company. 1) Brad mispronounced my name several times. 2) He argued with me for 5 minutes after I told him I wanted to disconnect TV. 3) He was condescending and did a lousy job explaining to me why he wouldn't offer me a better deal when I told him I was looking at a better deal in the palm of my hand; even said "that offer is no longer online". You mean the one I'm looking at as we speak? Bullshit, Brad. 4) I asked twice to speak to a supervisor. Each time he came back with a slightly better deal "his support staff" authorized. I never got to speak to an actual supervisor, which I wanted to do to tell them what a dick Brad was. I even said, "so you're going to make me cancel and resign up to get this deal?" And his response was simply, "yup." As a customer service veteran this is not what I...

I had one very helpful person and two out three incredibly frustrating visits, plus three long support phone calls. If there were any alternative for high-speed internet, I would use it. I am giving two stars to the determined people who try to help the customers (Javier, you were great). The technical service stinks, though. I had to replace our modem but was given a modem incompatible with our service. After I picked up a new modem, it turned out our router wasn't working either. We started service one year ago, and already both aren't working AND I had to go back three times-- and it's still not working. Soonest tech visit was three days away. If your modem isn't working, I recommend you bring in modem and router and cable to ask them to replace all at once to try to save you some of this waste of time. I can't do my job and have wasted over five hours on the situation already, with...

Ableist and incompetent staff and management, who are un willing to help neuro-divergent customers navigate getting equipment fixed or replaced. doesn't honor manufacturer warranty and is unwilling to help a literally disabled person navigate the process of getting their phone repaired or replaced through the manufacturer warranty. Dave (who was clutching his fast food and soda) told me i had to pay the $750 remaining on a phone that they sold me for $399 or i can continue to make 27 monthly payments of $11.11 and get a new phone then. finally navigated through my own anxiety and found out how to get the warranty through the manufacturer. have been a customer since 2003, but really debating continuing that...