Giddy Up and Go Espresso — Restaurant in Walla Walla

UPDATE - June 2019: I've added the two stars to my review. It's back to 5 stars for Giddy Up and Go. Giddy Up and Go went back to the punchcard for tracking customer purchases. Thank you!!! That other system was a rip off. Secondly, the baristas are more consistent again when making drinks - and customer service has improved. Mochas taste like mochas again, and the last two yoguchinos I purchased were blended well and filled to the top of the cup. Keep up the good work!!! Thanks for listening to your customers.

Previous review: Giddy Up and Go used to be my favorite place for coffee and blended/yoguchino drinks. It makes me sad to say that. I've been a regular customer at Giddy Up and Go since it opened. If you look at the rave reviews on Yelp, many of them are either many months old, or are from 2014 and 2015. This is a reflection on the baristas who used to work there. Those girls were the best! That team of girls were friendly, fast, and consistent. They also had a clear understanding of what customer service and maintaining customer loyalty meant. There are still a few baristas who make drinks the way they were taught by the owner and her trusted trainers. Unfortunately, my experience over the last year has been inconsistency in drink quality and quantity since the former barista team moved on to other jobs (most of the team were college students). Mochas are barely tinged with chocolate and I've had drinks, especially yoguchinos, shorted by a considerable amount. Some of the newer baristas are friendly and do their job very well, but I avoid going in when I see the cars of certain baristas in the parking lot. I am avoiding the annoyance I know I'll be dealing with by having those particular baristas mess up my drink again or short me on the points I've earned through the Five Star program. (If this was a one time occurance, it wouldn't be included in this review.) I really like the owner of Giddy Up and Go, so I continue to go there out of loyalty to her. I know she's trying, and it truly is harder to find young workers who see their behavior as a reflection on the company they work for. To them, it's just a job - not the company's reputation. Giddy Up and Go does have a great selection of drinks and options to choose from. I'm hoping I'll be able to revise this review and give Giddy Up and Go 5 stars...

Just received a delicious coffee from the lovely ladies at Giddy Up Coffee. They were extremely friendly and came out to the line of cars to get our orders started in a timely manner. I'm in town for just one day and very happy that I chose to get my morning coffee here. They struck up conversation, asked about where I was from and what I do and it was just a very welcoming attitude that the employees had there. Really appreciated that first thing in...

I waited more than 12 minutes! Because I was a walk up I had to wait with the cars in the order. That does that make any sense to me I think I should be treated like every other person that walks up to a business if I walk into a store I didn't treat this person who drove to the store faster your business policy is retarded and I will never visit your company again and I will make sure I tell everyone...