Ashley Store — Local services in Warner Robins

A House without a standing table! I am writing to express my deep dissatisfaction with the recent experience I had with your company.

Unfortunately, I must warn potential buyers to exercise caution when considering doing business with you. My interaction with your company, as well as the associated delivery service provided by FedEx, has been nothing short of a nightmare. The issues and setbacks I faced have not only been frustrating but have also left me and my family emotionally drained. let's say a house without a table.

It is disheartening to highlight that the level of service provided by your company and FedEx has significantly fallen below acceptable standards. The mishandling of my package, coupled with the lack of accountability, has been utterly disappointing. Moreover, the constant delays, miscommunication, and false promises only added to my dismay. I firmly believe that your company's actions and negligence have not only affected me financially but have also impacted my emotional well-being.

It is evident that your company's practices lack transparency and fail to prioritize customer satisfaction. Despite my repeated requests for a full refund, I was continuously met with excuses and unfulfilled promises. The ordeal of my package being declared lost, only to miraculously reappear damaged and incomplete upon delivery, is unacceptable. The fact that your team failed to provide a satisfactory resolution to compensate for the distress and inconvenience caused is deeply disappointing.

I must emphasize that I do not seek store credits or inadequate discounts as a resolution. What I demand is to be fairly compensated for my emotional distress, considering the magnitude of the inconvenience and distress caused by your company's actions. The mere suggestion of a nominal discount offer, with no expedited shipping or compensatory measures, is unacceptable. In conclusion, I regret to inform you that, due to this overwhelmingly negative experience, I have lost all trust and confidence in your company.

My perception of your brand has been tarnished, and I have no intention of engaging in any future business dealings with you. I expect a prompt response to this complaint and a resolution that reflects the seriousness of the situation. The lack of timely and satisfactory action on your part will leave me with no choice to leave this review for other buyers. Thank you for your attention to this matter.

No mods are needed. I said...

Do not order from this store.

Let me start with a timeline.

October 20th- ordered a Queen bed/Queen mattress and foundation/matching dresser and mirror PAID IN FULL IN PERSON AT THE STORE. I was told I would get a call when the furniture would be delivered to me. Waited 3 1/2 weeks... heard nothing.

November 16th- called the store to find out about my furniture delivery status. I was told by a woman that my order was still in a warehouse in Phoenix (WHAT) and would be getting a call about it in the next week... Waited two weeks... heard NOTHING

December 1st- called to find out what was going on with my order. Man who answered the phone said the computer showed my order would not be in until AFTER December 31st. (TWO WHOLE MONTHS AFTER I HAVE ORDERED/PAID IN FULL) We get in touch with manager and let them know we will be there the next weekend for a FULL refund.

December 8th- we are traveling to Warner Robins and I get a call from the store manager, Ashley, who tells me they have ALL of my order in their warehouse ready to deliver the next Friday. I love the furniture I bought, so AS A SECOND CHANCE, I say yes have them deliver it next week if EVERYTHING is ready to deliver. I was PROMISED it was.

December 14th- TODAY my furniture is delivered. But my mattress is not here. The delivery guys tell me they went to pick up my order from the warehouse and were told my mattress was NOT going to be delivered today because it was on backorder and not in the warehouse yet.

DO NOT ORDER FROM THIS STORE. You will be just as disappointed as I have been from start to finish. Save your money and spend it elsewhere.

UPDATE- 12/18: I received an upgrade mattress from the one I previously ordered from the store due to the mixup/sorry. I appreciate the Manager, Ashleigh, for helping me get a mattress to me as soon...

I purchased a lovely sectional from this store in April of last year. I opted to have my couch drop shipped to my address to save a bit of money and purchased a five-year warranty through Guardian to ensure that my couch was protected (first and second mistakes). There were shipping delays due to Covid, so I received my couch about three weeks later where it was again, drop shipped and my three sons and I brought the couch in with no issue. About February of this year, I noticed some shifting of the stuffing on the back of the couch and about a month later, I then noticed some separation along the seams, which was again, not bad (third mistake). In April, I call Ashley who then tells me to submit a claim through Guardian to have my couch repaired. I was sent parts that would be used in the repair and a technician was sent out in June. The technician arrived and informed me he was there to treat a stain and not to do any repairs and that he would need to submit a claim on my behalf to get the ball rolling on the repair. It is now August and my couch is still not fixed. One, the warranty through Guardian ONLY covers parts NOT repairs, which my sales associate did not tell me, so that was somewhat of a waste. Two, DO NOT get drop (free) shipping because you aren't covered for any in-home services within the first year. Just pay for them to set it up because the cost for the service technician would initially be covered by the delivery fee in the first year and I, again, was not told that by my sales associate. I am very upset and feel bamboozled. I will never shop here again!! And to the man who sold me my furniture, I'm sure you feel glad that you found a sucker to take advantage of, but your karma is coming, if it hasn't already, I hope you get the...