Skip's Auto ER. Expert Auto Repair. Brake Experts. — Local services in Warren

My journey at Skips Auto repair started 20 years ago when I worked across the street. Even though I no longer work in the area, I still only go to Skip’s passing up repair shops along the way including those shops that AAA encourages me to tow my vehicle too in which I’ll receive a 15% discount. However, for myself, loyalty goes a long way when you’re comfortable and have trust. Skips has always delivered with a fair price, professional service, high standards, and the integrity of finding out the root cause of the issue. I feel I’ve never been up sold or been steered into additional repairs/expenses, and they don’t use scare tactics that make you feel you need to do repairs immediately that may not be needed yet. Instead, they only inform you of what they see that may result in future issues or in need of repair/replacement in the near future. So, with each visit, I feel I’m only paying for what is necessary to get my vehicle in a drivable condition, typically resolving the issue I took it in for. I’ve never walked away from Skip’s feeling I broke the bank or spent more that I needed too.

Even though I’ve been going for 20yrs, this is my first review. I just need to commend the team at Skips for the patience they had with my 3yr old truck in diagnosing a sporadic non-starting issue. This issue was not an easy one to trace or identify, it did not show up with a scan, nor did the issue occur enough allowing a technician to easily duplicate the issue for proper diagnoses. After dealing with this issue for a few months, I just concluded that the only way to rectify this issue is to leave it with Skips until the non-starting issue occurs for them. What I appreciate here is the patience and space of allowing my vehicle to stay with them for over a week. They spent the time not only starting the vehicle several times each day, but driving it around, parking and unparking, just waiting for the issue to occur for them. Again, this was a 3yr old truck with 38K millage, just out of warranty. To most and even I considered it, would be to take it back to the dealer for review. However, in my mind I felt I would not get the attention needed to properly diagnose this issue with a dealer, would they spend over a week starting my truck several times a day and allow it to remain on their lot for over a week. I feel the fee for this attention would be astronomical with a dealer and that I would have received a call after 2-3 days to come and pick up my vehicle as their not seeing an issue with it.

Granted the dealer presupposition is just an assumption. However, my overall point is, I knew based on my previous experience with Skip’s that they were the one shop that I knew would truly work with me through this issue and not leave me stranded or unsatisfied. I’m truly appreciative for this auto repair shop in my life, as it’s obvious to me their driven by providing customer satisfaction and not necessarily dollar signs. I’ve been loyal to Skip’s for 20yrs and will remain loyal until Skip’s or I is no longer...

I "drove" the car in to have 3 issues fixed at 8am. I picked up the car more broken than how I left it at 5pm. The shop fully acknowledged they do not know how to fix all cars, contrary to their own shop signage, and ALL future customers should be warned. Skip and his cashier were disrespectful, lied, and showed no accountability to the damage they caused and blamed the customer. The car was never repaired and was "towed" immediately to a real automotive repair shop.

EDIT: The response from "Tom Brady" in customer service below is absolutely disingenuous. They have treated a customer, of over 20 years and works nearby, this way. It won't be the last.. Customers be warned, again. They hide their names, faces, and accountability for a simple human error and broken plastic. Avoidance does not erase accountability. Their hollow defense has become more important than their reputation as a proper repair shop. Your money deserves fair and honest service. Not what you will find at Skips any longer. Ownership must have changed. Shame.

EDIT 2: There are 2 responses from this shop below that are failed attempts at trying to change the narrative and perception of this honest and accurate review of an incident that has proper evidence to prove it true. This shop is trying to manipulate this story and, in turn, speaks to the lack of integrity of the shop and its cowardly ownership that couldn't speak to a long time customer as normal adults. Continue to beware of this business. Obviously, no lesson has been learned as they continue to act like children in response to...

I had bought a used truck from a dealership and had nothing but problems since I bought it. It kept shifting really hard and after two days of owning it I took it back to the dealership to have him take a look at it. They claim it threw no codes and it never shifted hard for them which was a lie. I took it to skips since they accept the warranty that I had purchased with the truck and found the problem right off rip. The transmission cooler lines were bad and leaked out all the transmission fluid hence the shifting hard. They made the repair and now the truck drives exactly how it's supposed to. They did an awesome job.

Also while I had it if I didn't drive the truck for a day or two the battery would die and I would have to use a booster pack to jump it. They had the same issue so they checked the battery out for me and told me it was garbage It was the original battery from the truck which is about 7 years old. It only had 97 cold cranking amps. I had them just replace the battery as well. Now when I jump in the truck to go somewhere I don't have to worry about anything. They did a great job and were a hundred percent professional and honest. From here on out if I have any other issues I will be taking my truck...