The UPS Store — Local services in Warwick Township

I’ll give 3 stars for now. I wouldn’t mind changing it if the employees work on listening instead of making assumptions. The only issue I have is I sold something online. I had the choice to have UPS scan a barcode and print the label for me. My mother decided to run it there for me. As soon as she walked in they asked to bring her return over here. She stated it’s not a return. So she was sent to another employee which is fine. She explained to the employee that she has a QR code and needed to ship. I’m unsure if he heard her or not. He asked for her number. She was a little confused but gave it anyway. He said it’s not showing up. She said it was something I sold not her. So he asked her for my number, nothing showed up. She mentioned we’ve dropped off stuff like this before and never had to give our number. So he asked her for her address. It dawned on her that the employee was trying to get all the shipping info. She stated again, no my daughter sold something. The buyer already paid shipping. I have the QR code for the label. So he then proceeds to say Oh next time let us know it’s a return. This is now the third time my mother has corrected both employees it is not a return. She reiterated this is not a return, something was sold. He gave her the receipt and says AGAIN next time let us know you have a return and show the QR code. Keep the receipt until the return arrives. My mother corrects him once again, she said don’t you mean keep the receipt until the buyer receives it? He just said yes. I’m hoping with shipment everything goes well. This shouldn’t be that hard. It would have been a waste of my mothers time and their time to get info they didn’t need. I highly recommend management takes into consideration training on actively listening to customers. If both employees would have just listened instead of making assumptions it wouldn’t have had to be drawn out. I’m just glad my mother was paying attention. Usually we have no issues at this location. So it was a bit frustrating especially when it as simple as...

It took me longer to walk in and walk out, it took me longer to get my box out of the truck than it did to be finished at the counter. Granted, nobody was in line ahead of me. The young girl asked if I could be helped, I told her what I needed. She said, ok place the box here and we will take cars of it. I asked if I can buy some tape to finish up the packing. She said no, we will take care of that too (I only needed a small length of tape). She asked if I needed anything else. I replied no. She said well, have a good rest of your day then. Great experience. Fast. To the point. Friendly and courteous. I'm not sure that I would put a lot into the negative comments. The visit worked out extremely well for me. I will recommend and also use the store if needed in the future. Usually when there is a long wait anywhere, that has more to do with customer volume than it does with work ethic and ability. If you wait an hour somewhere to get to a counter, but transaction times are 5 minutes or less per customer once you get to the counter...that's pretty good. It's all about volume and that cannot be easily controlled. Think of the milk shake stand at the E-town fair. Lots of people want a shake. Too few people are scooping the ice cream. Been there done that (I think my forearms are...

If there were 100 more stars, I would give them. I recently brought a document into the Lititz UPS Store #4517 that needed to be sent next day air with early morning delivery. My son needed it before a flight he was taking the next day. The document missed him, so I called into the Lititz UPS for help. Instead of directing me to Customer Service, Jorah called them multiple times for me to check on the location of the package and then had the package redirected to my son's hotel. There was a mix-up at the hub with the new address and the document was not sent as requested. Once again, I called the Lititz UPS and Serina called Customer Service for me and got the address corrected. She kept following up until she was sure that the package was headed in the right direction. My son finally got the document the next morning. I would highly recommend UPS and especially the Lititz office. They treated my package like it was the only package they had to process and they rejoiced with me when it arrived. Thank you to all of them, but a huge thank you to...