Jared Jewelers — Local services in Warwick

My Gram passed away a month ago. I decided I’d take one of her rings and have it engraved as a tribute to her and how much she meant to me. I thought to myself, I know Jared: The Galleria of Jewelry in Warwick, RI, does good work, so I will bring it there to be engraved. I brought the ring to them on September 1st, explained its significance to me, and what I wanted done with it. I filled out a form that asked for the desired engraving text, which was “Love you more” (something my grandmother said to me every day). The form also requested the font style, to which I chose script font (cursive). I paid for it, and they told me I could pick it up on Monday, September 4th at 4 p.m. I went to pick up the ring and saw “I love you more” in regular print font on it. I said to the worker, Lizzy, “It’s supposed to say ‘Love you more.’” And she replied, “Oh yeah, you had said that’s what you wanted,” so I said “………” waiting for her to say something like an apology but she said nothing so I continued, “And this is script font?” And she said, “Yes, this is a script font,” so I said, “No, this is not script font because it would be in cursive if it were,” to which she then said, “Yes, it is script font.” Instead of apologizing for the multiple mistakes or offering to fix them, she argued with me about it. Because they messed up the words and font on a ring of great significance, I decided to leave rather than risk acting out of character. After calming down, I decided to call the store and speak with a manager since explaining the mistakes to the worker was unsuccessful. I talked to the assistant manager, Lynn, who answered the phone with an annoyed and dismissive tone. During our conversation, I explained the situation and the ring’s sentimental value, and she asked me to return to the store to see if they could fix it. I explained to her I was already on my way home and was too upset to come back, so I’d rather come in the next day. But still, she was trying to tell me that I needed to come back that day, and I again told her I would not be returning that day and would come the next day. She stated that she would not be in the next day but would leave a note with the store manager about the situation. Once again, she did not offer an apology for the mistakes during our conversation. So Tuesday, September 5th, I went to the store. I was still upset but very calm and appreciative that they would look at it to see if it could be fixed. I spoke to the manager, Tom, who had an annoyed and rushed attitude despite my expressing gratitude for their help. He didn’t ask what happened or apologize for the mess up. At the end of the interaction, I said, “Thank you so much for your help. I appreciate it,” to which he said nothing and walked away. Today, I picked up the ring and they did fix it to what I wanted. The same worker that argued with me over the ring helped me out today and again, did not offer an apology for the mess up the first time. The spacing is completely off, and the engraving is wobbly, neither crisp nor clear like it should have been. I wanted to ask for a refund but was too upset, so I did not. I was upset that despite filling out a form specifying what I wanted clearly and communicating it to someone, I received something entirely different for whatever reason. The situation was made worse by the fact that none of the employees apologized for their mistake. It was clear that they understood the significance of the ring and its engraving, yet not one of them expressed any empathy towards my situation. I would think that the second time around, they would take extra time and care with it to make sure the engraving was clear and beautiful, but I obviously am expecting too much from Jared: The Galleria of Jewelry. A service that was supposed to be a beautiful memorial to my Gram turned into an...

I have had nothing but horrible experiences with the people of this store and the quality of their jewelry. My husband bought me an engagement ring from Jared's in December. The SAME day he gave it to me a diamond fell out. We had to drive all the way (45+ mins) back to the store. It was replaced the same day but took 5 hrs so we had to drive around and kill time. It was inconvenient and the sales girl didn't even say sorry for the inconvenience.

THREE WEEKS later two more diamonds fall out. BACK to the store we go to have it fixed. Again...wasted gas, unsympathetic salespeople, and now have to wait almost 3 days to have it fixed.

A month or so later another diamond fell out. Now I was livid and wanted to return the entire thing but my husband was affectionate towards the ring and didn't want me to return it. Instead he asked if they could give us an entirely new ring, same style - everything. We were crossing our fingers that that certain ring was defective and if we could have a brand new one the loss of diamonds would be resolved. Now we had to wait almost 2 weeks for the ring to be special ordered. Same type of service - no apologies, no offering any type of percentage off something else, just SOMETHING to show sympathy for a brand new ring giving us a hard time. It appeared once they had their money in their pocket they no longer needed to offer quality customer service.

Now about a month ago two diamonds fell out again and today I threw in thd towel and went back to Jared's and told the manager Lisa the story and how I would like to return the ring. Lisa is a pushy rude manager who doesn't have a polite bone in her body once she makes a sale. She was rude, obnxious and downright unhelpful when I requested a full refund for a defective product. I told her I would still buy a replacement ring through them since I figured they wouldn't let me walk out of the store with my money. She made the whole returning and buying a ring huge deal. She never apologized, she wasn't friendly, she made ME out to be the bad guy since I was trying to return a ring past it's exchange date. ( You have 30 days to return a ring or you're screwed) Well it wasn't my fault the ring was a cheap piece of crap. To make a long story short...I was there over 2 hrs while she ranted and raved with me and her fellow employees over me and this ring. All I wanted was the store credit for the full value of the ring so I could pick out another one. She made that a big complicated mess and kept trying to overcharge me on a new ring.

I explicitly told her I wanted to match the exact price from the original ring to the new ring (give or take a few bucks) but she fought me tooth and nail for 2 hrs trying to overcharge me $300 for a ring that cost me the same as the original. She was trying to scam me out of money and I held firm the entire time.

To make a long story short I managed to get a new ring for the same price as the original since they will NOT give money back but she did scam me out $100 saying I had to pay back a grand opening discount my husband originally got on the ring since the grand opening was over 6 months ago. I thought that was pretty low and crappy of Jareds as well as the manager (Lisa) but at least she didn't get the extra $300+ she wanted from me.

Needless to say I would NEVER recommend Jared's to ANYONE and I will never do business with this store again, especially the Warwick branch. The employees are rude and are only friendly when they think they have a sale. If no sale or if they encounter a problem they quickly become rude and unhelpful.

I'm not even sure how Lisa got a job managing that business because she's a rude...

I went to Jared's at the Warwick Mall in Rhode Island on December 8, 2017 my reason for going was to purchase an engagement ring for my now fiance. I ended up purchasing a loose stone and a Hearts Desired setting which ended up costing me just about 6800 dollars. I opened a Jared's credit card account that day. When I made the decision I was assisted by 3 employee's Cindy, Karen, and I believe the General manager of the store I believe his name is Jeff but that may be incorrect. I spent an 1- 1.5 hours at the store that day being brought to the back to have a crash course on diamond classifying. After my decision was made I made it clear to the staff that my fiance has small hands and that the promise ring that she currently wears does not go past the first knuckle of my left hand pinky finger. I asked them specifically if the band would be able to be sized to her finger, I was ensured that this would be no problem at all. After the proposal I went to the store at on January 9th, 2018 to have the ring sized to the proper size. The ring I purchased was a 6 7/8 I believe and my fiance is a 4.5. I was told on January 9th that it would be impossible to size the ring to her finger because it would cause the Euroshank band corners to touch. I then spent another hour at the store waiting why they contacted special orders to custom order a hearts desired band without diamonds in a size 4 7/8 or 5 that would then be sized to the 4.5 of my fiance and the stones from the band that I purchased originally would be placed on the new band. I was told that the new band would arrive on February 1, 2018. I went to the store today and was told that the originally order could not be completed because the special order could not make a ring in the hearts desired in a band size smaller than the original one I purchased. I spoke with Cindy today February 2nd, 2018 she said she would attempt to contact special orders one more time. She proceeded to tell me that if a band could not be found that I would have to return the original ring that I purchased and have to do a custom design that would take 8-10 weeks to complete. I am not pleased with the service that I have had or with the constant disappointment I have received every time I contact the store in regards to my engagement ring. I am not pleased that I now have to return the ring I asked my fiance to marry me with changing the life changing moment I had with her a time regret that I decided to go through Jared's. In addition to the engagement ring fiasco, we had decided to go through Jared's to purchase our wedding bands. I received a phone call Monday January 29, 2018 from Cindy asking me to call the store. I was unable to call the store during the week because I work 12 hour shifts. When I arrived at the store today Cindy then in formed me that the 2 wedding bands that she ordered for us were both unavailable and that we needed to choose new bands for both of us. Those rings had they been in the store I believe would have costed me around another 2500 dollars bringing the total around 9200 dollars. I also decided to purchase a Hearts Desired Diamond necklace of my fiance for Christmas to match her engagement ring which was another 1600 dollars bringing my total purchases in theory to just about 12,000 in about a month. I am extremely displeased with this entire experience and hope that future men/women do not have similar experiences I have had putting a negative experience on a moment where my fiance and I should be in total blissful enjoyment not utter...