PC Warehouse - PCWRI - Toptech Computer - PC Solutions — Local services in Warwick

"I have been a customer of PCW Computer in Warwick in the past. They definitely need to improve on customer relations. They are rude, abrasive and dismissive to customers. They are disinterested in the concerns and needs of each customer. I was dismissed as someone they were not interested in helping at all regardless of the fact that i was interested in purchasing another computer and upgrading the desktop i needed help with. My questions were not answered and i was told they would get to my computer when they were ready even though this was during a time of day when they were not busy [just me and another person were the only customers in the building and the other person was heading out the door when I arrived]. They are not computer literate. Overall they are not very good at fixing older computers that require the retrieving of lost data. I wish I had known this before I sent my desktop there the other day! My last experience with PCW was so negative that I have found another local computer business for repairs and upgrading which is much more customer oriented and knowledgeable. I will definitely do my homework by reading Online reviews of local companies to avoid making another mistake." Parts of this review were taken from a previous posting by an individual that had the same experience that i encountered. I felt it important to repost that review and add comments regarding my experience. It is unfortunate given the climate of today's business success rate that employees are not better chosen to create a positive...

Several months ago, I took my laptop to PCW in order to have the DC jack stabilized. From the way it it was behaving, I could tell the jack had simply loosened; as far as I could tell, it needed only a drop of solder in the right place.

The fellow charged me over $200 because, he said, the jack had come completely disconnected and needed to be replaced in its entirety. When I went back to get the machine, he showed me the jack as he "had found it" in the computer. From examining it, it seemed obvious to me that he had forcibly snapped it off the motherboard in order to justify his claim that it was disconnected. Rather than argue (and hoping that the he in fact had fixed it), I simply paid the money and left.

A few weeks later, the jack had come loose again. I tried to stabilize it myself, but it was pretty clear that it needed to be fixed by someone who knew what they were doing. I asked around, and took it to a shop that had a solid reputation.

When the second shop examined the laptop, they pretty much confirmed my suspicions about what the guy at PCW had done to the machine; they told me that the motherboard had been "broken" in a way that they had never seen before. They also told me that the DC jack had been soldered into place in a "jury-rigged" way that made no sense whatsoever. They had to replace the entire motherboard (which cost some money); the difference is that they were very clear with me regarding what they had to do, and why they had to do it.

I certainly never again will use PCW...

I went to PCW Computer a few months ago and they fixed my Mac screen, they were the cheapest around and i need it fixed quickly so I figured I would give them a shot, soon realized that it was the biggest mistake I've made. After getting my computer back, the glue that they glued the screen on with was all clumpy on the outskirts of the screen. They didn't take the time to trim the excess glue off which is a very easy thing to do but i looked the other way and was happy that they had fixed the screen. Roughly 2 months later, the top of my screen started to loosen and come off, so I took it to them and asked if they could fix it for me, they said yes and I came back the same day. When i came back, George told me that the screen had another crack in it and that it was already there, which it was not, he must of did it trying to fix the screen, so i told him i wanted a new screen and he agreed to do it for what it costs him to get the screen, $20. I then picked the laptop up once again and took it home. 3 days after i got the laptop back, the whole screen came unglued and was hanging off. I will never be going back to this place. They have horrible customer service, they are lazy and sloppy with their work and...