Windsor — Local services in Warwick

I am writing to express my deep disappointment and concern regarding the customer service I received at your Providence Place Mall and Warwick Mall locations. Unfortunately, my experience at both stores was extremely unpleasant and far below the standards I expect from a reputable brand like Windsor.

At both locations, the sales associates displayed unprofessional behavior and negative attitudes. Instead of being greeted with courtesy or assistance, I encountered rudeness, lack of interest, and dismissive attitudes from the staff. It felt as though customers were seen as an inconvenience rather than valued clients.

In addition, no one offered help with sizing or styling, and when I approached employees with questions, they barely made eye contact and gave curt, unhelpful responses. The overall atmosphere was unwelcoming and uncomfortable, which completely ruined my shopping experience.

I visit Windsor regularly and have always loved your clothing and brand, but this experience left me very disappointed. I strongly believe your team at both locations would benefit from customer service training focused on respect, professionalism, and attentiveness toward shoppers.

I hope that this message encourages management to address these issues seriously so that future customers do not go through the...

I am absolutely in love with this store since it first opened in the Warwick mall! I basically shop here all the time. The girls are very kind, compassionate and caring that work here. I'm always wearing the beautiful dresses, jewelry, bodysuits, shoes and more from here. Everyone knows me there 🥰 & the store is always getting new things in. Very clean and organized. Can't say enough great things & would give 1000...

Very poor customer service as well as customer communication!! Went to the store when “they opened” at 11 am on Sunday to see that they were closed to do inventory. I asked the first girl that I seen at the gate when they would open and she had a terrible attitude. I then proceeded to walk around the mall to kill some time to then come back at 1:15 and they were still doing inventory! What a poor time to...