Stoney Creek Bike — Local services in Washington Charter Township

I recently had the pleasure of experiencing top-notch service at Stoney Creek Bikes, and I can confidently say it's a haven for any mountain bike enthusiast seeking in-depth upgrades, repairs, and a team that stays abreast of the latest cycling technology.

From the moment I walked in, the staff's passion for cycling was evident. They took the time to understand my specific needs and riding preferences before recommending personalized upgrades for my Mountain Bike and Gravel Bike. What truly set this shop apart was their extensive knowledge of the latest bike technologies. They were not only familiar with current trends but also provided insights into upcoming advancements, ensuring that my upgrades were not just cutting-edge but also future-proof.

The honesty and transparency displayed by the staff were refreshing. Instead of pushing unnecessary upgrades, they prioritized my budget and recommended modifications that would genuinely enhance my biking experience. Their commitment to honesty and customer satisfaction instilled a sense of trust, making the entire process enjoyable and stress-free.

When it came to repairs, the shop's technician Charlie showcased a level of expertise that exceeded my expectations. He quickly diagnosed and efficiently fixed issues with precision, encluding a few upgrades that he helped me pick out and ensuring my bike was in optimal condition for the Local trails and Iceman Race. The attention to detail in His work reflected a genuine dedication to be the Best !

Moreover, the shop's ambiance exuded a welcoming and inclusive atmosphere. Whether you're a seasoned rider/racer or a novice looking for advice, the staff at Stoney Creek Bikes made me feel like part of a passionate cycling community.

In conclusion, Stoney Creek Bikes has proven to be a Hidden GEM for mountain biking enthusiasts. With their commitment to personalized service, up-to-date knowledge, and honest approach to upgrades and repairs, this Bike Shop has undoubtedly earned my trust and loyalty. I wholeheartedly recommend it to anyone seeking a comprehensive and enjoyable Mt Biking/ Cycling experience. Thanks...

my first impression of stoney creek bike was great ken seemed excellent at customer service unfortunately we bought a bike and then the motor kit and it has never worked we he said his bikes had a 5 year warranty we didnt know the motor had only 90 days otherwise we would not have bought it when the weather was changing so i didn't really get to test it because it was beginning to get cold. it continues to break and for 1400 dollar item i think they should have stood behind the product more he had the nerve to blame me about not reading the Manuel during that time my dad was dying so granted maybe not the first thing on my mind. my 90 year old grandmother bought me the bike in total about $2600 i have a disability so i needed a 3 wheel bike so i could partcipate in the family bike rides and i feel we were taken advantage of. there are very few negative reviews on here but i would read them because they mimic our experience. if you are a person who fears you could be taken advantage of don't go here first impressions are deceiving the owner and his mother are very passive aggressive i showed him a picture of a bike with a motor on it and he said he could do that to the one i bought from him it is not what i got and 5 times more expensive. just be careful when buying a product they talk a good talk but do not walk the walk i would not recommended going here but if you do just beware my mother tried to get them to help with a bike and the way he talked to her was demeaning, rude, and just deplorable customer service. as someone who has worked in customer service for 7 years i can't even imagine talking to a customer that way and a customer threatened to beat me up and i was still more professional then him. please be careful if you buy from here its easy to get taken...

My family and I have been loyal customers for 25+ years, so there was no question where to take my bike when I needed new tires and a tune up. I was quoted by Ken a price of no more than $85 out the door when I dropped it off, including tires and brakes. I was pleased with the repairs and service upon delivery. I went to pay and I was verbally told the total came to $48, with my Dad present who also heard the same total. The total never came up on the pos; paid, left and didn't look back. I looked at my bank account a few days later and noticed the charge was over 3 times more, I couldn't believe it and thought it was a mistake, so I called the shop. The problem, everything prior mentioned was verbal with no written proof other than my Dad as a witness. What happened to the customer is always right? Well not at this place, as nothing was done for me the paying customer for the miscommunication. Make sure to get a written quote for the work to be performed before letting them agree to do the work, don't just take their word for it, because they won't stand behind it!

My advice go to another local bike shop, where they would be more than happy to assist and gain new clientele, as many have not been able to survive the aftereffects of COVID-19.

I was going to be purchasing a new bike in the near future but I will say with certainty I will be going somewhere else for my new bike and repairs from now on, a shop who truly values their loyal customers. Far too often these days there is no regard for quality customer service in order to make it right and ensure the customer is...