Goode Beauty LLC — Local services in Washington Township

Shannon is very knowledgeable and has years of experience. My two hair trials w her were pretty good despite some scheduling issues. We didn’t quite nail the exact style but discussed the changes I wanted to make and the look I was going for. She also assured me that the actual hair on the wedding day would be perfect. I was under the impression we were on the same page. My wedding day experience with her was nothing short of awful. She showed up late, didn’t start doing hair until almost 15-20 mins after she was scheduled to. She was also seemed to me and others to be rushed, emotional and frustrated. She did two of my bridesmaids hair, during which I got upset about other things and went to the loft of my venue to cry. Shannon appeared to get very upset herself, telling my bridesmaid while finishing up her hair, she absolutely has to leave around 3pm, to go tell me that and have me come down to get my hair done. She never once told me she had to absolutely leave at 3pm. (She did tell me in email, that she should be done AROUND 3ish). I go down, she says the same to me and she does my hair. While it was a pretty style- I didn’t feel like it looked like what I showed/discussed with her or went with the look/vibe I was hoping to achieve. I try to get her to make it look closer to what I wanted, she kind of did with the front, but was visibly not happy about it and rushed. I’m frustrated at this point, so I just let her move on to my moms hair. She asks us how we want it, my mom says up. It looked really similar to mine, in my opinion. Which I say, upset. Shannon then gets upset, on the verge of tears and rushing- “we should have just done it down!” Finally she left without saying goodbye to me, right around 3:30pm. The next day while cleaning up, a few people commented on how unhappy she was and told me she had been on the verge of tears and rolling her eyes at me. I also went back and looked in our contract- it states good would be done by 4:30-5pm. NOT 3-3:30pm. She made a very big deal about leaving then, and was so emotional it, I felt it was impossible for me to tell her how unhappy I was with my hair. After looking at the contract, I emailed Shannon explaining how upset I was not just with my hair, but her behavior and how I felt she essentially broke our contract. Her replying email was very sweet, albeit a little clueless. She completely ignored my request for a refund, ignored my complaints about her behavior and basically said that because everyone else thought my hair was beautiful and I “didn’t say anything” (I did), along w the fact that I tipped her, that meant I was happy with my hair. I did tell her it didn’t look like the picture and tried to get her to fix it as best as she could (she made some adjustments to the front), and tipping is a social norm and expected, along w the fact I was carrying big bills and didn’t want too fuss w exact change with how she was acting, so I just rounded. She also left without saying goodbye, which I feel robbed me of the chance to tell her how unhappy I was with my hair then and there. I emailed her back saying all this and that if I was happy with it, I wouldn’t be emailing her all this along with another request for a refund and to let me know if she’d be refunding me or not. She hasn’t emailed me back. I don’t believe she intends to as it’s been a week. All this is not to say Shannon doesn’t do beautiful hair, because she does. My hair did looked nice, just not what I wanted and I feel her behavior was less than optimal. If you chose to use Shannon, make sure you’re completely happy with your hair before you leave your trials, as well as be aware of the time stated in the contract, so you can avoid a...

Shannon did an AMAZING job for my 3/18/16 formal Friday night wedding at The Athletic Club. She not only knocked it out of the ballpark on my hair, but also 3 of my bridesmaid's hair, and 2 flower girl's hair. She was patient and warm but at the same time professional, keeping everything running smoothly. What made her talent even that much more AMAZING was that I pretty much had no clue as to what I wanted for anyone's hair (which is very unusual since I am a very detailed and visual person). The bridesmaid's hair looked better than I could ever have imagined! So classy and feminine. As for the flower girls I basically said "good luck" because I thought for sure their thin hair wouldn't do anything. However, being the ultimate pro with lots of experience. She pulled their hair back (that way the curls could not fall out or hair lose its style). Brilliant idea! Plus then they wouldn't mess with it! I never would have thought I putting their hair back! Lastly, my own hair. She had done my hair previously for a boudoir session and I was obsessed with it there. I just wanted more fullness so I bought hair extensions. I asked Shannon about them ahead of time and she was more than willing to use them if that is what I wanted! I will be the first to admit when I first saw my hair I kind of was shocked. It was not exactly what I had imagined. It was very old school (think Jackie Kennedy with a little more curl), poofy, and formal. HOWEVER, after about an hour it loosened up and it was PERFECTION for pictures and for the actual ceremony and reception. I see so many brides that look great for the ceremony, but by the middle of the reception their hair looks messy or has lost all of its style. NOT MINE. My hair looked like perfection when my immediate family and my new husband took a photo in front of our "pink carpet" at 12:15am after the reception had ENDED! I looked like I was ready to get married again! I just needed to TRUST that Shannon is the professional and she knew 100% what she was doing. I also need to say, that when I was concerned with my first impression of my hair, Shannon did not get upset or take it personally. She eagerly tried to adjust it so that it would calm my worries that I didn't look like myself. Shannon truly cares about her brides and wants them to feel and look their best on their big day! I also know that all of my bridesmaids LOVED their hair and didn't feel like "bridesmaids". They felt like they were dressed up going to a fancy gala! The hairstyle that Shannon picked for them to have looked PERFECT with their formal navy sweetheart neckline (with beaded cap sleeves) gowns. Shannon has done my hair on two occasions and had blown me away each time! She will be the first one I call (or refer) for the next big event I need my hair done! ...

I’ve gone back and forth about leaving this review, but as a recent bride, I remember how much I relied on honest feedback when choosing vendors. I hope this helps someone in the planning stage.

I hired Shannon to do my wedding hair and, unfortunately, my experience wasn’t what I had hoped for. When I initially reached out, I specifically asked if she had another wedding booked the same day or if she typically double-booked. She assured me she did not, which was a big factor in my decision to move forward with her.

However, when we later began coordinating the timeline, she mentioned she did have another wedding that morning and would arrive at 10:30 instead of the originally discussed 10:00. I expressed concern since I had four people scheduled for hair and wanted everything finished by 12:30. She agreed to arrive at 10:00 instead, which I appreciated.

On the wedding day, though, she didn’t arrive until 10:30. I reached out via text and phone when she was late, and after no immediate response, she eventually replied with a “give me a moment” text. That message really upset me in the moment. Wedding day emotions were running high, and I was already anxious about staying on schedule. When she did arrive, she told me I needed to be flexible. While I understand that no day is perfect, when you’re paying a premium for professional services, punctuality and communication are reasonable expectations.

Shannon did work quickly and accommodated a few extra family members, which was kind of her. Still, overall, the energy felt off, and several of us were left feeling underwhelmed by the experience.

Maybe she was just having an off day, but I believe no bride deserves to start her wedding morning with stress or uncertainty around a vendor. I’d encourage future brides to ask detailed questions and trust their instincts when choosing someone to be part of such an...