Dublin Formals — Local services in Washington Township

Let’s start from the beginning. 1st appointment with Kylie (who is no longer with the shop). Went in and asked about a few dresses that were on line. Pretty much any samples they had in store were not my size. Ok that is fine and normal for me. I tried on a few dresses to see how they felt etc. Came back another day to place the order. I got measured and ordered the dress paying what I expected as it matched the price on the site. I also questioned the size being ordered because I have never been that big of a size before. The sales person Kylie said oh it is designer sizes and they measure different. Fast forward to the dress coming in at size 24. I could have probably fit a small person in the dress with me. The alterations seamstress was immediately stressed and measured me saying a size 18 is what I measured. They checked to see if the dress could be re-ordered and here by the time of the wedding I am in. The designer could not get the dress in time. Seamstress says that they will take the dress in for free but I will have to pay for the hemming as size does not change the length. I disagree but trying to move on because it is what it is. Then the seamstress try’s to place the blame on to me saying comments about my weight. This was when I started to get upset. But just kept it to myself. Then the seamstress says that when taking it in this much I will lose the pockets that are designed to be with the dress. The pockets were a major part of the selling of the dress for me. So the seamstress gets me all pined to take in the dress and hem the dress. Go in to my next alterations appointment. I express my disappointment in the pockets being gone and a different sales associate says well Kylie is no longer with us so there is nothing we can do about it. Cool. I put on the dress and it still needs taken in. Still quite big in the bust and shoulder area. Next the seamstress comes and pins the bust area and takes up the shoulder part as it is a one shoulder dress. I come in for the next alterations appointment hoping everything would be correct and finished. It was not. There was a huge gap on the side that did not have the shoulder strap. The seamstress recommended that we take up the shoulder strap to correct the gap. I agreed because I was going with the recommendation of the professional. Next alterations appointment come in try on the dress and the gap was still there. Talking to the seamstress she began to blame me for agreeing with her to just raise the shoulder to fix the gap. I said I was agreeing with the professional recommendation. So she huffed and puffed while pinning my side once again. Next and final time alterations text was sent. I arrived tried on the dress it finally fit. I asked why they don’t steam a dress before leaving their shop with their name on it. The sales associate said steaming is an additional fee. I said it it fine I will have someone else do it. The associate rang me up for the $103 ish dollars for the hemming costs. I paid and expressed that I was highly unsatisfied with the service received at this shop and that they would allow a dress out of their shop with out being steamed. This was the worst experience I have ever had at a dress shop. Between the blame of multiple things being pushed on to me the customer. Also the frustration of not bringing the dress I wanted home. No pockets, the one side the arm hole is tight and a dress that needs steamed. I have more work to do and pay for on this dress to get it how I want. Very unsatisfactory and I will not be back. I am sure I was taken advantage of on pricing but I just wanted to get some what of a dress I paid for out of this store. I just have to pay for pockets to be put back in to the dress. And somehow fix the arm hole being too tight or lose some weight according to the seamstress for the dress to fit...

I purchased my wedding dress from Dublin Bridal and was referred to this shop. I worked in a bridal salon many, many years ago and know that most shops work with seamstresses that are very good and have extensive knowledge of wedding gowns. My wedding was in October and was told that it was important I don’t start the process after July. I made an appointment in July and had my first fitting. Everything was great and I felt like Paulette was very knowledgeable. I didn’t need a lot done to my dress but there were intricate details that would take some time. Maybe I have been out of the game too long, but my total was over $600. I was very shocked and was told that if I didn’t pay in full the dress couldn’t be touched. I didn’t mind paying in full but after we left that day things took a turn. I had a final fitting appointment scheduled for August but after being sick and having some scheduling conflicts it was pushed to September. When I arrived at the shop Paulette brought out my dress in the bag and then she told me, “Sorry to disappoint you but I haven’t even touched your dress.” She told me since it was a busy time of the year, she had so many dresses to do and needed to get them done. Again, I have been in the wedding industry, so I get it and know timelines get pushed but was slightly worried since I was only 3 weeks away from my wedding. She told us to come back a week later and it would be done and ready to go. I also was told for the trouble my dress would be steamed for free, I can’t believe shops charge for this service after you pay so much for alterations. I showed up ready to see the final product and was told that she only was able to do the underlining and some of the bustle had not gotten to everything else. We are now less than two weeks from my wedding, so I started getting worried. She also mentioned she would be hand sewing the lace on the hem back on by hand and I can’t imagine that is a fast process. My worry was that this was going to be a rush job and the final product was going to look that way. My dress still needed the bustle completed, taken in at the bust, the off the should straps tightened, a sash sewn on, hemmed, and steamed. She told us to come back that Saturday and the dress would be completed and steamed and the next time I would try it on would be my wedding day. Guess what? Saturday it was not complete, my Mother who was picking it up was told to come back in a few hours because sewing still needed completed. It is disappointing that my dress had been at that shop for a few months and was ignored until the very last second. I also didn’t like the fact that the last thing I need to be stressing out about as a bride is the only thing, I am wearing that day. I had no plan B. At the end of the day one week from a wedding I think is cutting it too close, what if things weren’t right? It would have given me no time to get it fixed. I kept hearing about other brides, but nothing makes someone feel like they aren’t important like being told other work is taking precedence to yours. And I know its busy wedding season, but it angers me to think I went through the right process of starting early to avoid this and this is how...

I hesitate to leave a negative review but unfortunately our experience was not a good one . My son and I came in for an appointment on 4/5 for his prom senior year tux/suit shopping experience. The dance was 4/26. From the very first moment of the appointment the gentleman helping us was irritated by us being there and annoyed the entire experience. He was curt and rude and made us feel uncomfortable the entire time like we were bothering him as customers . At one point my son and I looked at each other and I said “ hey do you want to leave let’s get up an walk out of here “. It’s too long to go into what occurred but at one point I said to the guy, “look we need your help can you please show us what options you have for suits , this is our first time shopping for tux and we need your assistance and advice etc…” I believe he heard me say to my son let’s leave because the gentleman immediately tried to perk up a little so we didn’t leave . It wasn’t a major improvement but we stayed . A decision I regret . He measured my son for the suit 4/5 , the suit came in on 4/15 . My husband insisted on going with my son after the 4/5 appointment once he heard how we felt . They went in together for the 4/15 appointment but the suit was entirely too small. They had to reorder the suit again .It came in on 4/22 and needed the pant alterations which were finished the afternoon of 4/24. The suit was picked up the morning of Prom 4/26. After the 4/15 issue and the bad customer service 4/5 we couldn’t run the chance of not having a suit ready for prom. We needed a back up plan . We made an appointment with the Black Tux at Nordstrom at Easton 4/17 and had a wonderful experience. My son felt comfortable and they were very detailed and friendly. The tux arrived a few days later and we were impressed how it was packaged up and their entire service in general and the tux fit like a glove . (We actually plan on using them again in the future for college formals and any future weddings . We were that impressed . )The suit we purchased from Dublin formals will be used for graduation instead now . But to be honest when we see the suit it reminds us how we were made to feel that day on 4/5 and we just wished we would have trusted our guts and left when we wanted to :( I’m sorry but this is the truth. PS there was a woman helping girls with prom dresses 4/5 who kept walking by and I know she noticed what was going on with our service and likely could vouch for...