Waterbeds 'n' Stuff — Local services in Washington Township

Went with my brother so he could pick out a birthday present for me. He was 19 and I was 17 (at the time). I wanted another pocket knife so when we got there we asked to look at the knives. One of the older men (the one WITH hair) set the tray out and waited while we looked through to see which would be best. Once I found one I liked, I told my brother "I want this one" and because I was 17 I legally couldn't buy a knife at that age. Bald manager walks out and says "Now, are you both 18?" And my brother responds "yes" but I say "no". So the manager very rudely refuses to sell the knife to my brother because he heard me say "I want this one". He said "We don't want to risk parents being angry their child has a weapon". I told him I was just there 3 weeks ago buying a knife with my dad (which was true) and he replied "well he's not here now, is he?" So I ran home and grabbed my dad and brought him to the store to buy the knife for me. Once I walked back in with my dad the managers attitude and tone changed 100%. He was so much more humble and accommodating. Bs. Water Beds N Stuff is supposed to be a store full of relaxing chill vibes, love and hippy products. That manager gave me the worst customer service I've ever received. The knife was terrible quality too. Buy a stiletto on eBay before you go to this place and have to deal with that man. If you do make the unfortunate decision to shop here, pray you get the man with hair or the young woman who works there, they are more...

I just had the worst experience in my life a few minutes ago in this store. I was so excited to visit their for the first time to get a birthday gift for my boyfriend who loved things from that store. I was with my friend (a black female) and the minute we walk in, an older white guy who was behind the cashwrap yells out "LADIES! WE NEED TO TALK" we both think it's going to be a joke since we don't know who this man is or what we need to discuss. So we laugh and jokingly ask "about what?" He then rhetorically asks about us being in there last week. Specfically last Sunday. And that we fit the description from the police report. We then became serious and concerned explaining how we've NEVER been there and he's continually insinuates that we have. We finally ask him , if we matched this description because we were black. Once he saw how shocked and taken away we were, he then says "I guess it's not you all, since you don't know what I'm talking about".... I expressed how uncomfortable and offended I was and That I would not be spending my money there. I have never been profiled like that in my life, especially in such a public and outlandish way. Coming from a background in retail, I know that is most definitely NOT a way you handle ANY customer regardless of the situation. I will NEVER go back to that store and will make that sure upper management addresses this immediately. This could have ended a lot worse had we not kept our composure and...

I’m genuinely disappointed by my experience at this shop, especially as someone who’s been a regular customer and recommended it to others, including my mom.

I went in to purchase kratom, which I rely on to manage chronic pain from an autoimmune disorder. I was in so much pain I accidentally used my boss’s credit card instead of my own. I realized the mistake in less than 30 seconds and immediately explained what happened to the staff.

The woman at the counter was kind and said she’d get her boss. The woman who came out (who I believe may be the owner or manager) wasn’t rude, but made it clear she wasn’t willing to help. I explained I didn’t want a refund—just to void the transaction and reprocess it with my own card. I also shared that I didn’t want to lose my job over a simple mistake.

Her response? “Yeah, I don’t want to get fired either,” and a flat “I can’t do it.”

As a former office manager and now an operations manager myself, I know these systems can be overridden in situations like this. She chose not to help, despite it being completely fixable.

It’s upsetting to be treated that way after being a loyal customer. I won’t be returning—and that’s unfortunate because I genuinely liked coming...