GW Campus Store — Local services in Washington

Never order your books through the bookstore. It is slower than advertised and very unreliable. One of my books said it was ready for pick-up, but then they were unable to find it when I went in four separate times over the course of three weeks. On my fourth visit, the manager I spoke to just told me "Go get your refund and order them somewhere else, they're never coming in." I would not mind if I had been told earlier, but we are now starting the third week of classes and I am just now being told that I need to re-order them. This means I'll be 3-4 weeks late getting my books, just because the bookstore lost/can't find my books and decided not to share that until my fourth trip there. Save yourself the time and hassle and just order through Amazon or buy them from...

DO NOT TRY TO SELL YOUR BOOKS HERE

Just today had an absolutely awful experience with a manager after an issue with a transaction. She needs to learn the difference between "cant" and "wont."

She would not speak to a superior. She would not speak to any other staff member. She would not look at the transaction records directly in front of her. She would not make a modicum of effort to help a customer her store had wronged. Absolutely disgraceful service. If you need to sell your textbooks, go to the hot dog cart down the street - they have a lot more integrity than...

Super frustrated at GW Bookstore customer service. I bought a hood and tassel for graduation, but prior to the graduation ceremony I realized I wouldn't be able to go so I tried to return the items. They had never told me the items were nonrefundable when I bought them. I still had the receipt and everything and they wouldn't let me return. On top of being upset that I didn't get to walk at graduation, I had the added stress of paying for stuff I didn't use, and dealing with rude customer...