Herman Miller Retail Store — Local services in Washington

I feel sad to write such a bad review but the experience I had here warrants it. My husband and I came across town this afternoon to look at a new office chair for him. He was excited and carefully checked that it was open till 7pm. We arrived outside the store at 5:28pm to find the owner or manager locking up. We asked if they were closing and he said "yes, closing early today." My husband didn't hear him properly over the traffic and said "I'm sorry, I thought you were open till 7pm?" And the man replied sarcastically, "that's what closing early means. I'm sorry I don't exist on your schedule," and walked away, leaving us completely flabbergasted. I still can't believe this interaction - of course closing early when we went over was unlucky, but the rudeness was shocking and completely unnecessary. We were disappointed and definitely will not be giving our money to this store or...

When we walked in, the place was busy. It was a laid back environment. It took a few minutes to figure out who was who because there were no clear signs as to who was working and who was buying. Considering my years in sales, I can't determine if the world has changed that much or my "old-school" style is just so out of play. So, we waited patiently to figure out the operation. After seeing what was what and who was who, we made a connection with a representative who knew her product well. She did everything to help us that I could have hoped for and made our experience well worth the trip. The telephone sales experience wasn't the solution for the ergonomic...

I came in here during a work meeting (guilty) to try out some new office chairs. I have severe back, shoulder, and neck issues. I had been doing some research about better ergonomic desk chairs than what I currently have. Oniccha was extremely knowledgeable and guided me to the perfect size/fit for me. I ended up purchasing online since I was worried about the ability to use a discount code I had through someone, but Oniccha was the person who guided me to my choice in getting an Aeron C instead of an Aeron B because my height is between sizes. Also showed me how to perfectly...