KAY Jewelers — Local services in Waterbury

I love my piece and that is what makes my rating so high. I went into Kay with a cash budget I had in mind mainly because I didn’t really want to have to pay interest on something and I prefer living within my means. We did get something on an amazing deal but we felt pressured to apply to all these means of financing something more expensive than my budget just because but I felt good about my purchase until I had to get my item resized. It was promised by a certain date and I called because it was later in the afternoon and I didn’t hear from them. When I called, I got a rude, “we got the box from the repair shop and didn’t open the box yet, we will call you if it is in there.” I tried to explain I was working farther away and wanted to make sure I could make it there by close and felt just dismissed because I wanted my ring that I went against my plan and spent more than intending. I felt like they were so urgent on selling me something but then when it came down to keeping the good customer service alive they threw it down the drain with their failure to listen and just dismissing me. I got my ring in my possession, I’ll do my required maintenance, but I will no longer patronize this Kay Jewelers location and maybe have better luck and better customer service at their many other locations...

Literally these employees need better training. This is the second time I’ve had a bad encounter in this location. The first time I had allowed it to occur and had given the employees the benefit of the doubt. But this time it was beyond crazy. I had been the next person in the store and at least two or three employees had walked by and ignored me and greeted other customers. I understand this is probably a commission based job, but at the end of the day, you can’t pick and choose who you want to help. I’m beyond annoyed because the last time I had come to the store I had mentioned I was worried because my chain the clasp had kept acting up. The necklace was constantly falling off my neck, the employee told me there was nothing wrong with it and she couldn’t help me. Less than two days later the necklace had fallen off again which resulted in me losing the chain. I had gone back to the store and explained the situation because I had insurance I thought they would just replace the chain. She tells me no that only covers if it is broken. So now I have no chain to my necklace and have to buy a whole new one. I am beyond annoyed with their customer service it makes me angry that I ever even purchased with them in the...

I recently visited Kay Jewelers at 495 Union St, Unit 139 in Waterbury, CT, and had the pleasure of being assisted by Alexia. My wife and I were looking for the perfect chain for our son's 9th birthday, and Alexia made the entire experience exceptional.

From the moment we walked in, Alexia provided outstanding customer service. She was incredibly knowledgeable and patient, answering all of our questions and offering valuable insights to help us make the perfect choice. Her friendly and professional demeanor put us at ease, and we never felt rushed or pressured.

What stood out the most was Alexia's genuine passion for her work and her dedication to ensuring we left the store completely satisfied. She went above and beyond to accommodate our preferences and needs, making the entire process smooth and enjoyable.

We highly recommend visiting this Kay Jewelers location and specifically asking for Alexia. Her exceptional service, combined with the stunning jewelry selection, made for an outstanding shopping experience. Thank you, Alexia, for your fantastic assistance - we couldn't be happier with...