The Rival Shop — Local services in Waterford Township

UPDATE: due to an error on our part (we were calling the wrong number) we have changed our review. Once we called them and were able to speak to them things started happening. Unfortunately it did take nearly a year to get her jacket but it was mostly due to the supplier of the jackets facility burning down.

If I could give zero stars I would. Dropped my daughters letter of in March 8. Zero communication from this place on the status. Was supposed to be complete by mid April. I have called multiple times and emailed, still no response. DO NOT RECOMMEND!!! My husband will be driving out there this week to hopefully retrieve our daughters letter and numbers and we will go to...

I really don't like this place. I got my variety jacket here a few years ago, and when I got it, it came with a lovely hole in the pocket. and then the owner refused to fix it. if I'm going to be paying a couple hundred dollars for a jacket, it should at least come without the holes. the owner is just generally rude. I went here again a couple weeks ago to ask if he did alterations, he said no and that's fine - but when I asked if he knew of a place that did, he just got really short with me. save your time and go somewhere else. and if you need alterations, go to the place on Pontiac lake road next to the nail shack. that...

I've tried to get information multiple times about merchandise, answers to questions and get nothing. I was told to email them what I was looking for, waited for well over a week and then when I called back I get "looks like I got your email but didn't respond". No sorry, no what can I do, "I need quantities before I can give you anything". I may not be a big account but I placed multiple orders over the past two years and won't be placing any more. It sucks I will have to pay another setup fee to a different shop but it will be worth it if I am treated as though I matter...