OverTyme Grill & Tap Room — Restaurant in Waterford Township

Overtyme has been a place I have been going to for years and years. Within the last few times I have been there the lack of help has been a bit ridiculous and the food has gone down A LOT!

We were in there yesterday (9/3/13) for a friends Birthday party and there were about 20 of us. They had a new server at our table and it took about 20-30 mins just for everyones drinks to come. When the drinks finally came it took another 20 mins to get a refill. Some of us were going to the bar to get drinks. We also sat there for over an hour and a half before our food came out of the kitchen. Now mind you, we got there at 7pm on a Tuesday night.. no reason the food should take that long on a slow night. When half of us got our food the pizza was undercooked, the alfredo was cold, we were served extra salads, and some people didn't even get their food at all. It was unbelievable. The manager was called to our table after being there for over 3 hours with crappy food and service. (I don't blame this on the server, not his fault the management put a new person on a 20 top. They need better training.) The manager didn't even offer a round of drinks on the house or anything to make us feel like they were sorry for what had happened. We were told the kitchen was backed up. I will give credit that she did comp food that didn't come out or food that was not cooked. But really? You'd think after our crappy 3 hours of being there we could cash out and be on our way - wrong! We had to sit there for an extra 15-20 mins because their credit card machine wasn't working. You have got to be kidding me!

Needless to say this was by far the WORST experience I have ever had here. I will not be coming back for a very very very long time. I feel that since the old staff left they have nobody that can keep up or handle any situation. Pretty sad when you have a table of 20 people and almost every single one of us were upset. Better step your game up, Overtyme. The lack of training in your staff and the lack of management sympathy was uncalled for. My company takes our clients here for lunch and from now on we will be going...

I have been going to Overtyme for many years as it is one of the few local bars that is large enough to accompany large groups of people for different kinds of occasions. Recently a group of about 20 of us stopped in for a birthday dinner and celebration. We were accompanied by a newer waiter, and honestly had the worst experience we have ever had at a restaurant. It took 45 mins to get the first round of drinks, 2 hours to get appetizers and food. We were never asked in between if anything could be done for us or an apology at the very least if there were backups in the kitchen. Food was served cold, and undercooked. Which leads us to believe it had been sitting in the back for some time. Drinks were hardly ever refilled until a coworker stepped in to help. The manager was approached by several of us to complain and she stated she would do something to help us out, but nothing was ever done. It wasn't until the very end of the evening when cashing out that it was discovered that our cards were not working as it was a server error for the restaurant. It took on average about 45 mins to get our bills to begin with. Eventually some had cash and just left the bills on the table and left, others just up and left as the server still was not working for running cards. This kind of service is absolutely unacceptable. When so many system and staff problems occur in one setting the facility should try to do everything in their power to attempt to fix the problem. I feel like none of that was done. With such a large group of regulars who often attend this bar we all feel like this one event will defer all of us from attending this bar again. Very...

In October I got married and this is where my large party of about 40 and I came to eat. Lola, the manager, was SUPER sweet and accommodating. We called a few times to change the menu/ ask a million questions and she was very kind, patient, and super helpful. When we got there, the server was so on top of everything! She kept the tables clean and the drinks coming! The food was absolutely delicious. We ate just about every drop of food they brought us and we all left super satisfied. They let us set our dessert tables and mini decorations. The bartenders were absolutely wonderful and also so kind. I am a manager at a restaurant myself, and I was blown away about how kind and accommodating all the staff was. I know sometimes large parties can be a little intimidating and annoying with so many people having to be served, but this seemed like it was a normal day for them and I was so grateful to the entire team for their kindness.

Not to mention, they also have a little arcade which is so fun (I played at it more than the kids did I think), and not crazy expensive to play their games either like it is at most arcades now. There was a Photo Booth that I got to take some pictures in and that was awesome as well. I HIGHLY recommend this place and will definitely be back in the future :)! Thank you so much to all of the staff that worked on 10/25/24! Sorry it took me so long to write this review, life gets busy, but I was just thinking about how great the night ended because of you all and wanted to make sure I showed my...