Cedar Valley SportsPlex — Local services in Waterloo

Went to the Cedar Valley Sportsplex last weekend for the 1st time for an adult volleyball co-ed volleyball tournament. At first glance it looked nice, but I was mistaken. I have multiple things I disliked about this place. First is that there is a design flaw of this facility; there is a space behind the stands where they store bleachers. Balls often fly behind the stands, then someone has to go around the stands and crawl their way through spare bleachers to retrieve the ball. It happened very often since the stands are extremely close to the court. We wasted so much time doing that. That leads me to my 2nd gripe with the layout of this facility. When there are 4 volleyball courts, there is very minimal room to serve on either side! Maybe 3 ft max (see photos). You can only do a standing serve and pretty much always end up stepping over the service line. This is by far the smallest amount of room to serve I’ve ever seen in any facility that has volleyball courts. My 3rd gripe with the cedar valley SportsPlex is the food/beverage options. The concession stands were not open and I wanted to purchase a beverage, so I went to the vending machines. The vending machines are the very old kind that do not take cards. They only accept $1 bills, $5 bills, or quarters. They did have an ATM available, but it only dispenses $20 bills. I went to the front desk to ask if they would break up a $20 bill if I got cash from the ATM, since the vending machine does not accept $20 bills. Their response was “well our ATM is actually broken right now… sorry about that”. So if you don’t have cash, you’re SOL if you want to buy a snack or beverage without leaving the facility. For those reasons, I was not very impressed with the Cedar...

Rates are too high for the hours available. They really should be 24 hours. Not super thrilled with the facility being rented out for schools and events when it denies paying members access to the facility they are renting. I get it when it’s a conference room or a court or a tournament- but they can rent whatever as a team for practice and so on. So then there’s a schedule and I’m not down with that. I want to lift while my daughter can play but- for $75 a week and she can’t access her areas of choice and my schedule can’t be considered- it’s not worth it. And the pool has way too much goin on. They need another area for the group aquatic activities so the members can still access the pool. And the billing. Either you pay upfront for several months or you have to have a bank account. Sadly there’s a lot of people who can’t have a bank account and really why should anyone be forced to use a bank when we could pay in cash monthly. If you know anything about immigration or divorce or identity fraud you’d know this is not ok. Aside from the charity- this is basically another ymca. Otherwise it’s clean... I guess. I mean really how dirty can a...

I decided to give the SportsPlex 1 star due to the poor customer service (specifically upon entry), dirty bathrooms that rarely get cleaned since the soap dispenser has not had soap in it for over a month, it is very poorly looked after, and you can tell that it does not get cleaned enough. The staff does not care about who enters the gym and uses the facility. I am a paying member at this gym, and it frustrates me to see people coming into the gym without having to pay either a daily fee or without a membership. It is obvious that the staff do not monitor the upstairs part of the gym considering how many children under the age of 16 are up there. It is common that children are up there disturbing people working out and walking the wrong way on the track, etc. Upon entry there is no greeting, and the staff are extremely dismissive. It is sad that this gym has gone in the direction that it did because there is so much potential. If there were more gyms, I was aware of in the area I would go...