Iowa Liquidation Deals — Local services in Waterloo

I am very disappointed because I’ve been shopping here for months, and what happened to me is the result of poor business conduct and the worst customer service I’ve ever experienced.

Yesterday, I purchased a lot of items, including 2 pillows. I paid for everything and have my receipt as proof. There was a sweet young lady at the register who helped me.

When I got home, I realized I had forgotten to take the 2 pillows with me. I wasn’t too worried because I shop here often, so I decided to come back the next day to pick them up, knowing I had my receipt for proof.

Today, I returned and saw a different cashier from yesterday. I politely explained that I had forgotten my 2 pillows here. The side-eye she gave me was unbelievable, and she immediately got defensive, saying she didn’t know because she wasn’t there yesterday. I explained that even if she wasn’t there, she still works here and should try to help me.

She said she would talk to the owner, and it turned out the cashier from yesterday had even left a note about someone forgetting 2 pillows. However, the owner said “no.” I then asked the cashier to let the owner know I wanted to speak with her, but she rudely declined, saying she couldn’t do anything for me. She didn’t even have the decency to check my receipt, which is mind-blowing.

You need to do better because if you keep providing the worst customer service, you will lose your loyal customers. And with a competitor opening in just a few weeks, you will see the...

Since Google wants to delete my review ill try this again. This business lacks any professionalism or moral compass when it comes to the products they sell. The items are sold or auctioned as "New" when they are Used Returns or flat out Broken. They use stock photos to mislead people. Of all the items me and family have purchased maybe 1 of 10 is semi accurately listed. Customer service? Non existent. Looking over an item before leaving- you get dirty looks and disrespectful questioning. When you verify it's falsely listed and broken they shrug their shoulders and say just return it. When you reach out to the business page and the owner you get blocked immediately. The repackaged pallets are all junk that's been sorted through, the bin store side of the business might as well be dumpster diving. This place preys on desperate and gullible people and if you question anything you get pushed aside immediately. Do yourself a favor and avoid this business unless you're in the market for broken stuff. Shame on the owner Nicole Floss for this blatant scamming and mistreatment...

I have reached out to the owner on several occasions, even approaching her in a live, asking about ads she has on Facebook selling pallets. She’s told me on the live to message her on the app, and I did. She has ghosted me completely. It is so rude, unprofessional, and disrespectful to a person looking to spend a couple thousand of dollars at your store. Take the posts down on marketplace if you’re not wanting to sell them after all....