Maximum Sight & Sound — Local services in Waterloo

Update 2/13/20: Talked to Terry, the owner of Maximum Sight and Sound and he admitted that the person who worked on the tv messed up and it didn’t have the original parts still in it like I thought when I took it to Fish Electronics. He made an attempt to try and make things right and I do try to support local business which is why I didn’t take it to Best Buy where I got the tv five years to be looked at in the first place. It sounded like he is trying to improve things since there was a more than a good chance the tv would have been repairable.

Original review: Had poor service with this place and they ruined the mainboard in my tv. Took my television there for repair after it unexpectedly went out. Never received a call from them about what might be wrong with it or any time frame about when it might be finished or when I called to check on it and was told one part ordered arrived broken and had to be repaired. I don’t expect a call everyday but at least some type of communication instead of me always having to call to get updates. First was told the backlight went out and then they couldn’t get it couldn’t get it work and after replacing all the parts except for the screen which was suspicious since the screen was still coming on before it left my house. Took it to Fish in Waverly which is where I should have taken it to in the first place. They were able to replace the backlights which were out and found damage that someone had done damage and broken parts on the the Mainboard (Paul from Don’TV/ Maximum Sight and Sound). No one had had touched the inside of the tv previously and it was a five year old Panasonic. Fish was able to repair the broken pieces on the mainboard and get to come on again for a few minutes before it would shut off again but the mainboard still needed to be replaced due to damage and there isn’t a replacement. There was nothing wrong with the screen as I was previously told. Recommend Fish where I got good communication and not this place. My family went here years ago back in the 80’s and had good service when they still had Curtis Mathis and my brother needed a repair on a...

Maximum Sight and Sound has been my go-to spot for years — I’ve picked up appliances, decked out my home audio setup, and every time I’ve walked in, I’ve been treated like family. Terry always made sure I was taken care of (probably knew what I needed before I did). Now that Reed’s running the show, it’s the same awesome service… just with a younger face and maybe a little more hair! 😄 Still the best in town — if you want great gear and even better people, this...

Called to check on a reciver that has hdmi 2.1 pass through for newer tvs that support 4k at 120 htz and xbox series x and ps5 and the new rtx video cards . They did not know anything about hdmi 2.1 or the ports or really anything to do with it. Not sure how you can be a home audio store and not know these things, they just said its somthing we dont have but did not seem like they had a clue what I was talking about, he was nice but not very...