Dey Distributing — Local services in Waterloo

My Maytage Neptune dryer stopped working. A trip to YouTube showed me what I needed. Drove to Dey Distributing, told them what I needed and they hooked me right up. I even asked for a less expensive part (the dryer IS 25 years old) and they obliged.

Turns out what I installed was the correct part but the dryer still didn't work. Went back, they told me I likely needed the solenoids. Again, they started with genuine Maytag parts and we ended up at GE generic for 25% less. Went home, installed the solenoids, and the dryer is working fine.

Great people, common things that break are in stock, why wait until next week for the part when I can drive across town and get what I want? Plus - I could look at the parts before purchasing - something one...

I had to order a part for a washing machine since they didn't have it in stock. I ordered it on a Friday and they said it would be in on the following Weds or Thurs. It took two weeks to come in and when I called to ask they said they would get to it when they get to it. I have a household of six and two weeks without a washing machine is very detrimental and the cost at the laundromat is outrageous. They basically told me I had to deal with it and refused to even look for it. They just said to try again on Monday. They refused to give any discount or make any amends. If you want true customer service, I would highly recommend trying People's appliance or Direct appliance if you are local or go online before...

Well I needed a part to fix my washing machine, and although i waited a while, they did have the part and i got my machine back running same day.. the one problem i had is that they charged me $100 for a part i later seen on the internet for $40.. which isn't surprising, i was just disappointed, because i wanted to shop locally and help the local economy/businesses, but $60 more than other stores is just too much. So i guess, I will just buy my appliance parts online...