TNT Ace Hardware — Local services in Waukesha

There is a older gentleman named Mark. As soon as I walked in to get a spare key made mark jumped right on it. Me and Mark both learned a little bit about keys with chips in them. Mark was very very helpful and very friendly and outstanding customer service. He wasn't able to help me with how my car key is. Thats completely fine. This is all new to me as well. And Mark shook my hand and said he was sorry he couldn't be more help and said good luck and told me where else to go. Mark has outstanding customer service. Idk where you guys found this guy. But don't let him quit lol he's very professional and very nice. I definitely will be back in the future. Before and as Mark was helping me everyone else who works at this location was super friendly and nice by saying good morning and smiling and asking how I was doing as they passed by. I really like the professionalism and how awesome everyone is at this location. Very impressive. Thank you. Much appreciated

This year of the month of 11/24. Ben and this older gentleman.... and the two cashiers.. different shifts. All very wonderful! Very helpful! Very nice! Very polite! I love this store. Everyone is so helpful and nice and do a wonderful job helping customers! Such a wonderful positive environment! The only hardware store I like. Top quality service! I am very impressed! Love the customer service and the professionalism the staff...

We used to live nearer to Elliott Ace in Pewaukee, and I always swore by them as true representatives of the 'Helpful Hardware Folk'. When we recently moved closer to Tomchek Ace, I thought I would give them a try. I needed some washers for a simple project so I figured, why not pop over. From the moment I walked in there was a noted difference. The place seemed gloomy. The fluorescent lighting even seemed to be under-powered in a penny pinching, not a warm-tones way. The cashiers looked like the typical kids who took the job because it was what they could get... but that they would rather be somewhere else. Not a welcoming smile in the place. The guy who helped me find the washers I was looking for (I was looking for a box of them, but it turned out they only sold these particular ones individually) managed to come across as condescending in helping me with even this simple request. There is sometimes a fine line between being genuinely helpful and being condescending - and it is traced as a friendly smile. Over a handful of washers and dour condescension they have lost my businesses. I will be going to Elliott's where there is a marked difference in warmth even in just the store layout and everyone seems to actually really enjoy trying to help you with...

Update -i was in here a few weeks ago and let's just say it was a complete turn around. I don't worry to much about greetings however it was very pleasant also a gentleman right away asked me if he could help me find something I showed him what I was looking for and very professionally he helped n check out was also nice n quick.

So the first time I went in here let's just say it was not what I expected after reading the reviews. First no greeting (not a big deal just wanted to mention it) then help had to be called twice and I was pretty specific on what I needed. I said an Allen wrench. I said I have the black pegs or whatever I just needed something to put them in so I can turn them (my hands and arms keep going numb so gripping stuff is not easy) well at first the guy seem helpful then he goes in the back and brings out two little pipes and says these should help. No they're useless. Now I can't take apart my kitchen table and complete the rearranging of my kitchen unless I catch a bus to another store. I knew as soon as I saw what he gave me it was not what I was looking for however I bit my tongue and left. Maybe cause I'm a woman don't know if that's y he gave them instead of what I...