Tropical Smoothie Cafe — Restaurant in Waukesha

I absolutely love the staff at the Sunset Dr Waukesha location! I usually get Tyler in the mornings. Sometimes Jacob and also the manager, forgive me if Im wrong, but I believe his name is Brandon. The other staff Ive met are always so friendly and its with every customer Ive seen them work with. The quality of my smoothies is always great and always CONSISTENT! I love that!! The restaurant is always clean and uncluttered. Including the bathroom! I would love to hear some fun music playing in the lobby while waiting but Im definitely not taking stars away for that. Overall, always a great experience grabbing my daily...

I have been here many time and have never had a problem until today. I placed an order on the app and was told it would be done at 12:25 however I did not get my order until 1:06. After 20 minutes of waiting an employee asked all the people waiting for their mobile orders what our names were. At that point I got my smoothie but not my food. After another 20 minutes of waiting I asked how much longer on my food. After asking for my name again they found the food order on the back counter and it was ready the whole time I was there. I was not apologized too I was only asked if I wanted a refund and if I still...

I went here on Saturday night (12/31) and had a bad experience with one of the workers here. I believe her name was Paula. I was immediately met with rude behavior. Definitely not the friendliest. My friend ordered a wrap and she looked at one of the other workers and sarcastically said “you get to make a wrap!” and rolled her eyes. However, the other workers were super nice and friendly. The only reason this place deserves 2 stars is because the smoothies were good. I will not be returning to...