TRULAND Equipment — Local services in Wauseon

Absolutely TERRIBLE customer service. We are a small business located in Wauseon Ohio and will never bring our business back. We rented a trailer from them and a month later after we returned it they tried charging us a $25 fee because they didn't like where we parked the trailer when we returned it. This was AFTER their store Manager messaged us scolding us on a SUNDAY for parking it in front of a gate. We explained the only reason we parked it there was because it was after hours and there was no other signs stating where to park them and that was the only place we seen a camera. The manager was still rude even after I apologized. Nothing in the contract we signed stated where to park the returned equipment, nothing stated they had "16" cameras on the property or that they would attempt to charge us for dropping it after hours. They have lost Thousands of dollars in future business from us due to poor management, poor customer service and in my opinion a vindictive attitude. I hope it was worth it over $25 and your need to feel vilified in unethically penalizing a...

My husband and I have worked with this place multiple times, under all of their name changes, and recently re-rented their 3in pond pump. Getting it home and set up hours after renting it we noticed they gave us the 2in hose instead of the 3in. By the time we noticed this mistake they were already closed. They did an amazing job at righting the wrong and allowing us to keep it in extra day, ends up being a day and a half because of the weekend, because we were not able to use it for the time we paid for. This amazing customer service is why we will remain going to them! We will always recommend and...

I came here about a month ago. I was interested in trading in my 3033r for a 3039r. Matt Stout was my salesman. The trade in wasn't what I was hoping for so I asked him to run a quote for another 3033r. I was planning on going through with it and got cold feet. I didn't want to take on another tractor payment since I paid mine off in February. Also- watching all of my neighbors zipping around on their zero turns got me thinking 🤔. So the next day I got my green and yellow "Mario Kart" delivered and now I have the tightest yard this side of the Mississippi😂...