BIGGBY COFFEE — Restaurant in Wauseon

The ladies here are sweet. This day in particular I was doing a door dash order, pick up was for 3 drinks and a breakfast sandwich. I got there, there was a bag of sandwiches and 7 drinks. The lady hands me the order and I'm thinking..... 🤔 Did they add on in the last few minutes, so I leave with the order and have to turn around to go back to the store because the order was wrong. I caught the mess up, called the store, informed them and my customer what happened. They put two separate orders together and didn't verify. I was not offered anything for catching the mistake, it was 7 sandwiches, a muffin and multiple drinks they would have been out of had I not caught the mess up. They opened the drinks after they were sealed and then resealed them and handed them to another person waiting for the order. Sent them back out of the store just like that. No remakes, no token of appreciation for the person that caught the mistake just... Eh it happens and have a good day.

Before the haters are all booing in the back, I really enjoy Biggby! I like their options of both caffeinated and non caffeinated, I enjoy their breakfast sandwiches and the cups... Oh my goodness those could get you into trouble. What I'm saying is if someone is being honest, you as a business should be willing to reciprocate that kindness and at least offer a token of...

So I've never really been a sweet coffee kind of person. Let's get that out of the way. I've only been to Biggby Coffee twice now, both times out of convenience. Their drinks are sweet, but I like bitter and bold. However what earns these 5 stars is that both time I have visited, the baristas completely caught me off guard with their welcoming attitude. They instantly engage you in conversation as soon as you step in the door, and make sure you are satisfied before you leave. The service they bring to their customers, and the feeling of importance they leave you with...

We love Biggby but this place has truly went downhill fast unfortunately. Sooooo slow now and the young kids that work don’t pay any attention to the customers and definitely don’t know how to clean or wipe counters anymore. I hate leaving a bad review but I really miss the guys that used to be fast, friendly and kept that place looking nice. That’s the Biggby I miss. Today’s wait on a coffee and a latte was 20 minutes from the time we paid. Make sure you leave...