Macy's — Local services in Wauwatosa

I gave this Macy's one star review because of my recent experience. I went to Macy's at the Mayfair Mall in Wisconsin two wks ago when the Dept store was having their lowest of the Season Sale. I knew what I wanted and sought my way towards "Fine Jewelry". I came to the showcase anxiously waiting my turn. I asked the Associate her name and "Ms Brenda" assisted me. I inquired two 14k gold rings from the Diamond Baguette Starburst Collection. One was the vintage inspired ring and the other diamond heart cluster ring  both are 1/2 ct. t.w. The 14k (yellow gold) rings were not in the showcase however other Macy's dept stores had it available. I asked Ms Brenda to order it asap! I requested Ms. Brenda to size my fingers and note every thing on paper in details because I am particular how I want to wear these rings! Ms. Brenda assured me "she was going to get it in for me".  I offered to pay in advance with my Macy's Platinum Credit Card as essurance and confirmation of me getting the rings. Ms. Brenda said " that wont be necassary; once she put in a transfer request from the other Macy's stores, that store in return will ship it to our Macy's (Mayfair) in a matter of 7-10 days."  I informed and stress to Ms. Brenda as a nurse traveler, my time in Wisconsin is whining down and I will be deployed to another state. I opened up and told her I dont want my husband to know about this purchase therefore don't ship it to my home address. I rather pick it up from this Macy's store (Mayfair). I offered to cover the FedEx fees in order to have it expedite to (Mayfair Mall) Macy's; In which she decline thats not within Macy's process. Ms. Brenda called her jewelry dept manager Andrea over for assistance on this order. Ms. Brenda walked back over to me and Assured me everything is taken care of and I will be contacted when my rings arrives. I joyfully exit the store.

The next following day I was anxious and curious of a status update. I called Fine Jewelry and got Ms. Brenda, her response was " we are working on it". called her  back two days later same response. As days went by. I realize I have not heard back from Macy's Fine Jewlery. I follwed up with Ms. Brenda the next following week and her story begin to change from "the store in Texas did not have it but I will reach out to another store that does and on and on so forth. I gave her the benefit of the doubt because of a similar past experience with my three peice bridal ring my husband ordered from Macy's that I absolutely love. I waited til the end of the week and return back to the Macy's. To my surprise! (when I inquired about my order) Ms. Brenda did not fulfilled her part!! Ms. Brenda looked appalled to see me standing there as she giving me her pathetic lack of interest reasoning to why my rings are not available for pick up today. I felt as though it was a...

Review of Macy’s Fragrance Department: Disappointing Practices

I want to share my disappointing experience with Macy’s fragrance department, particularly the brands they promote and the practices they allow to achieve sales. After committing myself to representing some of the biggest names in the industry—Paco Rabanne, Carolina Herrera, and Jean Paul Gaultier—I discovered just how little regard they have for their employees.

From being misled about working as a “team” to finding out sales are judged individually with no prior communication, the environment fosters competition rather than collaboration. Employees are often left blindsided by arbitrary decisions, like abrupt hour cuts, even during the holidays when financial stability matters most. It’s clear that profit takes precedence over integrity and fairness.

But the issues don’t stop at the treatment of employees. The fragrances sold at Macy’s are mass-produced, often filled with chemicals and synthetic ingredients that pale in comparison to the quality and care you’ll find in small businesses. Instead of supporting this system, I encourage shoppers to explore small, independent fragrance makers on platforms like Etsy or local shops. These artisans put their heart and soul into creating unique, high-quality scents—without the toxic practices you’ll find in big corporations.

This holiday season, consider where your money goes and the kind of business practices you’re supporting. By choosing small businesses, you’re not only getting better products but also supporting people who genuinely care about their craft and their customers.

Let’s hold corporations like Macy’s accountable for how they treat their employees and the subpar products they push onto customers. There are better, kinder, and healthier options out there—shop small and make a real difference.

#ShopSmall #SupportEthicalBrands...

Today was the very first time I bought something at Macy's. Frankly Macy's is too expensive for My Social Security income. But I was with a friend who was looking for something for her daughter for Christmas, so there I was. I'm always drawn to jewelry, and saw a display of mostly silver chains - silver Plated chains that is. The sign read 75% off, so the $25 dollar price tag would be marked down to $6.25, and who could resist that?! Also bought a couple of other small pieces that with the sale price and/or clearance were good deals. After we got back to the car I glanced at the receipt and I saw was charged $8.75 for the chain. Went back in and patiently waited for the sales associate to take care of three people ahead of me. When it was my turn, I showed the gal the receipt and that the final price should have been $6.25. First, after pretty much telling me I must be mistaken, she had to go to the display to see if I had indeed read the sign right. Then she did the math "in her head" and claimed it was $8.75 - twice she tried to correct me. But I had my phone with the calculator on right in my hand, which I redid the calculation for her to see. She then called over another sales associate who Also tried to tell me I was wrong, so I repeated the calculation: $25 × 75% = $18.75 ● $25.00 - $18.75 = $6.25 Finally I was believed. Or they couldn't argue with my calculator. S.A.#2 told S.A.#1 to do an exchange. S.A.#1 moaned that she didn't know How to do exchanges. So I waited patiently while S.A.#2 gave the freaked out woman a lesson in returning the item them ringing it up at the correct price. All that for a cheap silver-plated chain that wasn't worth the $6.25 I paid for it. And it also means that their computer/cash register has been overcharging shoppers since the sale started. So in the end I can't see going back to Macy's...