The Home Depot — Local services in Waxahachie

I really hate to be “that person” but I have to share my experience. Only because I called after checking the inventory by SKU and locating 7 1.5 ft Slim GD at a Home Depot about 40 minutes from my home. It’s not the closest, but it’s near the HEB I get groceries from so I like this town better. This morning around noon I called the Waxahachie, TX Home Depot and verified this location does IN FACT have 7 of the trees in stock and I spoke with customer service about the inventory. The lady who answered the phone stated they are selling Halloween at the moment and she wasn’t sure if Christmas was on the floor to be able to be sold. I mentioned other locations had sold the trees in inventory already this year so I knew they were in the systems to do so. She sent me to who she said was the “store manager”. The man, Bill, who answered the phone as well calling himself “the store manager” said they keep them in the garden center until they go on the floor. He told me he was transferred me to the garden center to have me verify with them if they can locate it on the shelf for me. I said that sounds good and he transferred me. A man picked up the phone said he knew where they were but he wasn’t sure if he could pull anything down yet because it’s the wrong holiday. I told him I was just transferred by the man saying he’s the “store manager” to you to locate it for me. I don’t know why I would be transferred if it can’t be a successful transaction? I mean, common sense would say you don’t have a customer transferred to who has the tree and tell them to get it if I am not going to walk out with it after driving 40 minutes!? Right!? Am I missing something?? I also told all these people before I got in the car how far away I live.

Well, I drive the 40 minute. I park in the handicap space because I’m a disabled combat veteran who also has a disabled 3 year old. This is exactly after confirming online with the inventory I spoke with the customer service, proclaimed “store manager” Bill (who is actually the Assistant Manager), and store’s garden center (where Bill himself transferred me) before packing up myself and my autistic son to head to pick up the tree people have started purchasing for the season. (My other tree is flocked and my son tries to eat the flock and this tree won’t have that hazard and will be easy for me to assemble. It’s exactly what we need.) I get up to customer service and I’m excited and I give my name and explained I was the one who called and I lived far away but I finally made it to pay for the Christmas tree. Bill then starts to smirk at me and states he didn’t say that if they located it that I could buy it. I said, “Excuse me? You told me if they can locate it they will bring it down in the garden center and you specifically transferred me and they found it for me!” He said the store manager (a man named S. Osborne) wasn’t there to approve the sale. Then my head came off my body and spined. Bill said directly on the phone he was the store manager. The lady at customer service stated she was transferring me to the store manager and then Bill transferred me to the garden center!?!? Why was I lied to about who Bill was? Why was I even transferred to the garden center to locate the tree with them on the phone!? Why was I told to drive the 40 minute for NOTHING? But for Bill to get off on wasting my time and gas!? I will NEVER go to this Home Depot again! Here’s the photos from today.

I will say I did drive to a south Dallas location because I called them verified their inventory and they had it and spoke with their customer service and told them what Bill did to me and they got me the tree down before I even arrived at their location. I praised them and told this location they had a...

Home Depot, Waxahachie, Texas My review is about Home Depot’s return policy. I bought a Ryobi leaf blower kit (blower, battery, and charger) in SEPT of 2024. I had the same blower for about two years that literally started vibrating and the insides started falling out in small pieces. The blower blades were crumbling. The thing is plastic, so it is not made to last. I still had the battery which was good. So, I went to buy another blower.

The new one had a battery that would not charge. In OCT, I called Home Depot and was told to bring back the entire kit, even though the blower seemed fine. I produced my receipt. (I had charged it, so the information was there too). Just an exchange... So, to recap: I bought the new one in Sept-took it back in Oct because the battery was bad. I got a new “kit”. No problem, except the bring back date was still the original purchase date in Sept... I didn't think that was right since the blower was a NEW one.

I only had the new one for a month. Now the thing started vibrating like something was loose inside, just as my old one had. I knew the original “bring back” time was limited to 90 days from the ORIGINAL purchase -which was in Sept.. so, by their rules, if I got an exchange, I would ONLY a short time left, AND if something went wrong—EVEN THOUGH THE ITEM WAS replaced and NEW, by their rules, I wouldn’t be able to return it. Instead of replacing it again, I thought I would get a store credit and, since the kit was the same price, I would repurchase the thing and have 90 days again. I had my receipt, the return item, the credit card I had used, AND an ID with my picture. She said the HOME DEPOT rules were that I had to have a driver's license number to get a store card. WHAT?? I told her I was going to repurchase the kit so I would have the 90 days. I also told her, and the manager, they DIDNT need my driver's license number as that was used to run background checks on people (I have law-enforcement background). She said anyone without a driver's license wouldn’t be able to a refund if they paid by credit card. I ended up putting it back on my card, so I didn’t have to give my license number, and did buy a new kit. I called the Home Depot headquarters, which was almost IMPOSSIBLE to do as the number (Home Depot) takes you to a store. You literally have to muddle through a lot to get “headquarters”. … I finally, THEY APPARENTLY DONT WANT CUSTOMERS TO CALL THEIR HEADQUARTERS...I FINALLY got someone that I could barely understand. I told him they DID NOT NEED a driver's licenses held vital information and that was not necessary, UNLESS they were illegally running background checks on customers. ARE THEY??? Valuable information is connected to a driver's license. If a person has a receipt, the merchandise, AND a picture ID that SHOULD be enough. for a STORE CARD!! After all IT COULD ONLY BE USE THERE!!! And I ask why a purchased item, that was defective, wasn’t given a new purchase date so the “bring back 90 days” would apply. Of course, he had no RESONABLE ANSWES....THAT JUST ISN’T RIGHT. I asked if someone from the HOME OFFICE would call me. It’s FEB 2025, I’m still waiting... SO, I will never purchase anything from HOME DEPOT unless I pay with cash. I will never show my driver's license to ANY store,...

I placed an online order with Home Depo in Waxahachie, TX at 11:45am on March 11th and noted that I would pick up the order at my local store at 4:30pm that day. At 12:02pm I got an email notification that my order was ready for pickup. When I arrived at Home Depot to pick it up, they informed me my order was ready but they had cancelled part of the order because the items were not in stock, however, my credit card had been charged for the full amount of the original order. The young man at the counter gave me a receipt showing a charge for ONLY the amount of items they had in stock and said the charge to my credit card should reflect that new amount by the end of the day. THEN to my dismay, when I pulled around to the garden center to pick up my order, it was NOT ready! I had ordered twenty 40lb bags of compost (and some other items) and had to wait for the ONE person on duty in the garden center pull those bags. { I had asked if the cancelled items could be ordered and sent to the store for me to pick up later, and they said "probably not, they don't carry that item...." but it WAS listed as available, and showing IN STOCK, as an online item for purchase ON THEIR WEBSITE. I left Home Depo and went across the street to Lowes and THEY had the item I needed in stock. I purchased all they had on hand. This morning, March 12th, I checked my bank account and the charge for the FULL order at Home Depo IS still showing, not the adjusted amount for the items I actually received! I called the store and the man that answered said I would have to call online customer service. So I immediately called Home Depo's Online Customer Service department and the rep I spoke with said that in 5 to 7 days, the true amount should be reflected on my account!!! WHAT??! That's nuts. I order online quite often and the amounts are adjusted almost immediately to reflect the true order totals. I will NEVER shop at Home Depo online again!!! Their all around service and treatment of customers; knowledge of what is available is sub par at best. Lowes provides much better...