Altar'd State The Empire Mall — Local services in Wayne Township

The store has nice products and a beautiful layout, but we had a very upsetting experience in the fitting room area. While I was trying on clothes, my mom was simply standing in front of the fitting room door, waiting for me and holding a few jewelry pieces she had picked out to show me. She was speaking to me in Turkish, saying she would show them to me when I came out. A staff member approached her and spoke harshly, even though my mom clearly said she doesn’t speak English. The employee continued speaking to her in a rude tone.

I called out from inside the fitting room, saying that she was just waiting for me, but the staff member kept insisting that my mom was trying to enter with jewelry. When I came out and explained again that she wasn’t trying to go in, the employee rudely said, “No, she was,” and only changed her tone after I repeated myself. It was clear my mom was doing nothing wrong. The entire situation was handled in a very unprofessional and disrespectful manner. Another employee named Sophia witnessed the interaction.

I understand that there may have been past shoplifting incidents that led to this kind of so-called precaution. However, employees are there to observe carefully and act only when they are fully aware of what’s happening—not when a woman is helplessly trying to explain that she doesn’t understand them and is simply pointing to the fitting room to indicate that she is waiting for someone.

I plan to report this incident to upper management to help prevent similar situations in the future and to encourage more professional behavior...

Just want to thank the gentleman and the ladies who helped me find my wedding dress. I wanted something different but wasn't sure what. They helped me so much better than the previous place I had been. You treated me with respect and made me feel beautiful instead of just saying the plus size items...

Great atmosphere and music, excellent selection and variety, very helpful and kind staff. My wife loved the clothes and jewelry she found here and even appreciated the bag and message on it! Class acts through and through.

Will visit again from MN as we are not allowed to eat out or try on...