Red Robin Gourmet Burgers and Brews — Restaurant in Wayne Township

Tune the Music....."Red Rob-in.....Yuck".

Hostess: To start off at the hostess stand...I was told it was going to be a 10-15 minute wait and asked if I wanted to go walk around the mall. I told the employees that I would gladly come back once they text me with the free service they offer. 50 yards into the mall and I get notification our table is ready. We walk back into the restaurant with a very apathetic "apology" and then we are seated.

Drinks: We ordered soft drinks (Coke) and they tasted like a knock-off version of a soda-stream system you might find at a dollar store. Needless to say, not so great at all. Didn't the place just open? Why does it taste so bad running through a brand new system? 15 minutes goes by.....'O Im sorry I forgot all about you, claims the Waitress/Waiter'. We order and get our drinks replaced.

Food: 20 minutes later our food comes out. Burgers tasted ok, but overall I was not impressed. Most girlfriends say size matters....and if she judges by the size off your burger....this place will leave you and your child size burger in the dust. At least you'll be able to eat yourself into an oblivion with bottomless fries.

So overall, burger size is not ' naturally endowed by their creator'. Next, the Fries! Fries tasted old and a notch above lukewarm. Any more depressing? Wait theres more.....We get the bill and its 2.79 per coke and lets just say 10.00 a burger. We saw the prices before we ordered, but after all the poor experiences, the bill was just another let down.

Atmosphere: Clean for the most part. I feel like I have eyes like a hawk, very observant of my surroundings and such. I was able to see through the back just a hair....and see a bag of produce laying on the floor (red onions?) by what I assume is the dish area....then someone picks them up any I guess puts them where they belonged in the first place (on a produce rack). I sure hope they don't serve the food they had laying on the floor, even though it was in a produce bag. DISGUSTING! It might be best to ask them to hold the onions, or leave them on the floor where I saw them.

12.79 + tax for a 'child's size burger' cold fries and a "Coke"= No Thanks.

Summary: Do yourself the favor and stay away. I would not recommend this establishment to anyone anytime soon. Consider other options, but if this is your only...

All new guests, who have never been to a Red Robin Restaurant in their life, will enjoy a basket of complimentary (FREE!) Steak Fries that comes with our own in-house handcrafted Campfire Sauce and Ranch sauce for your enjoyment, like I said for free! Just let your server know, "this is my first time at Red Robin!" At Red Robin, we have a meal deal called Bottomless Fries, when you order your Gourmet Burger with a Side of Bottomless Steak Fries, you will enjoy a refill of fries upon request over and over again, all you need to do is let your server know, Id like more Steak Fries please! Thus, endless, and eat as many fries to your hearts content! The bottomless fries is a real deal you just cant pass up, Bottomless means endless, refill for free! Pay for them one time, and the refills are free! Also, Red Robin has a Loyalty Reward Program, all new members can enjoy a free appetizer for signing up, its easy, you can sign up online! You need only sign up online, then, stop in and log in using your phone # onto one of the Ziosks* on your table top in the restaurant whenever you want to enjoy a free appetizer! And Red Robins has a welcoming atmosphere with a great air conditioning system to keep you cool while enjoying your gourmet burger over the summer! Also, Enjoy a House margarita of your creation with premium alcohol of your choice, frozen or on the rocks! When you're in the Empire Mall in Sioux Falls, please stop in and order quality food to satisfy your appetite especially after you have shopped in the Empire Mall. Welcome to Red Robins! It's 2025 and we are here for you! (Must spend $10 off the menu to redeem free appetizer, *Ziosk is a tablet sized computer available on every single table in the restaurant for customers to use, and log in using your phone number, no password needed.) And BOTTOMLESS FRIES are real...welcome to Red Robin in the year 2025! On July 23, 2025! We had the BBQ nachos! And...

7/13/23 update! All i can say is wow! The chain reached out to me in a reply and I contacted them back. They took my concerns seriously and offered me a credit on my rewards account to give them a try again. From the minute we walked in the door till the minute we left, the service and food were superb. Some of the chair pads still had rips in them but some had been replaced since my previous visit so the process is at least underway to get them repaired. The carpet still shows some dirt build up and significant wear but again, I imagine that is on their radar. I was pleased that they have begun the turnaround and look forward to coming back again soon!

This location has gone downhill fast. We arrived and were seated immediately as the restaurant was only about 1/3 full. The carpet on the walk to the table was sticky. The seat cushions have been repaired with duct tape. Our server arrived and the first thing you noticed was the overpowering body odor. This was hard to overcome while eating. I will give him credit as he was very attentive and the delays were related to the kitchen. Lucky for us, once we placed our appetizer order, we didn't see him for about 20 minutes. He finally returned to take our main order. We waited another 10 minutes for our appetizer which arrived cold. 30 minutes so far just to receive an appetizer. It was obvious that there was an issue in the kitchen as very few tables had food at them. The table next to us had a kids pizza brought out and the rest of their order took about 25 minutes. 35 minutes after our appetizer was delivered, our burgers arrived. The burger patties were way overdone, the egg on one of the burgers was way overdone. We asked for fries and broccoli to be refilled and they never arrived. We have been fans of this location since they opened but it will be a long time before we return....