Pandora Jewelry — Local services in Wayne Township

My sister had a terrible experience with this store. She ordered a necklace for our Mom’s birthday and it was supposed to arrive by the following Thursday. When it arrived the workers told my sister it was missing a jewel and that the piece will come in from another store by the next day, which is completely fine, accidents happen. But they misquoted is on how long it would take and kept pushing the date farther away every time my sister would check in. Three days after it was supposed to be in was Christmas Eve and my sister went in and asked for the necklace but the people continued to make excuses that they haven’t gotten shipment and that they don’t have time. My sister asked for the manager and was then scolded by the manager for thinking it would come in this early since it’s Christmas Eve and that she should have known better than to order stuff around this time very rudely to the point my sister was crying. After I received a call from my crying sister I went in and talked with the manager. I politely pointed out that both my sister and I work in the mall and that we both had gotten our shipments at 11 and now it was almost three that they should have theirs. She told me they just haven’t gone through itand that they will call my sister when they do, which is what they’ve been telling her the last four days and they haven’t called once. I asked her a few more questions about when my sister will be getting the necklace that she didn’t want to answer cause they were ‘busy’, when two of the workers were chatting near by and there was one customer in the store. I then told her that if my sister didn’t get a call about her necklace I would comeback. They delivered the necklace to my sister at her store twenty minutes later. So I’m giving the workers there one star for their rudeness and the product five stars cause my mother loves it! But next time I’m...

If I could have given 0 stars, I would have. I went to this Sioux Falls store on Saturday, March 16th at 3pm. The man working the counter was extremely rude and not at all helpful. I had received a Pandora bracelet from my children for Christmas, it was too big. We live out of town and when I stumbled upon this store a few weeks earlier, I was excited to bring my bracelet in, on our next visit to Sioux Falls. I’m new to Pandora and was looking for some advice from the “Experts” on what to do. So Saturday, I brought it in. I was not expecting to return it, unless it was offered. I was prepared to buy a smaller size and wanted to add some charms. However, when I showed the Pandora associate my bracelet (in the box), he said, “I can’t help you.” I repeated his response and he said again he could not help me because there was a 30 day exchange policy. First off, I was not asking for an exchange. I said, “ Is there anything we can do?” He said, “No!’ I was so mad, I just left. I walked through the mall and noticed Riddles Jewelry, who had a Pandora display. I walked to the counter and was greeted by their associate, Tabitha. I told her what I had just experienced at the Pandora store and she was so apologetic for them, when honestly she didn’t need to be. I explained to her what was going on and she helped me pick out a smaller bracelet and helped me pick out some adorable charms. She also got a $250 plus sale, just for being helpful and nice. Do yourself a favor and avoid the Pandora store and go to Riddles, where they appreciate their customers and...

Went in to get my ring cleaned and to purchase a new item after returning jewelry at another store. The associate who cleaned my ring was very nice, however, the other younger one who took over just was NOT very attentive and borderline prejudice. I was asking about their products and she was just looking me up and down as if I was not a paying customer. It made me very uncomfortable and ultimately we decided to leave with nothing. I honestly felt judged for what I don’t know or maybe she was just having a bad day, but nevertheless a sale was not made. Hopefully she can receive some guidance on how to treat customers!! Next time without the...