Silver Treasures — Local services in Waynesville

The store was nice and clean with a lot of nice jewelry. The experience was weird… my boyfriend and I came into order an engagement ring and I told the girl such and showed and picture of what I was looking for.. I was given a HUGE book to look through with no direction and almost left because I was so overwhelmed. They called the owner (I think she was) multiple times with each question we had and they handed me another book and I found something close and ordered it. I came back when it was ready and the design was there, but the holes were filled in and it looked so cheap for an engagement ring. The picture I had looked at (and checked again) I could not tell this was going to be the outcome and was not informed. When I came to pick it up, the girl told me she knew it was going to come like that as she is used to the book and what it entails. We had told her from the beginning it would be an engagement ring, so I was confused why she thought that would be ok. So, I came in to order with a clear idea, but no knowledge of jewelry or rings or any such (hence all the questions) and left after seeing my ring later, upset and confused. I had to call and cancel, with my boyfriend having left a $50 deposit which is fine and understandable, I just don’t know why they wouldn’t tell me it would look so cheap for an engagement ring. My boyfriend has grown up in the area and insisted to look here first, so we were both really hopeful. The girls were super nice though! Just didn’t seem to really know what they were doing…

EDIT: the workmanship was nice and the gem was beautiful.

It was the unclear experience while choosing the ring and lack of clear communication from the store that was disappointing. And my request to see how it could be fixed (with the intent to pay for that mistake) was answered with “I don’t know, we will get back to you within a week, and the cost probably won’t be worth it.” And to be honest, I didn’t want a ring with gouged holes.

I do feel like clearly saying it was an engagement ring and the picture I provided for an example should have been considered when I chose a tiny silver picture with a white background.

A small business is still a business, and if anything, the expectation of time and customer service is higher, hence our choice to go to a small business. And we will find another small business...

Wanted to take the time to thank the gang at Silver Treasures. My wife Diane and I moved to Waynesville year and a half ago and have had several experiences with Shannon, Kevin and daughter Caitlyn and been very pleased with their professionalism. From watch repair and batteries, to replacing a gem and a diamond in 2 necklaces and lastly did a custom ring with my recently deceased mother-in-laws diamond so her daughter could wear it in memory of her. It came out way over our expectations it is STUNNING!! No one will do any jewel work for us but SILVER TREASURES from this point...

I have been a customer of the place for numerous years. They always treat you like family and go out of their way to help you find just the right gift. They do engraving for gifts such as weddings. Also, you can get jewelry repaired or sized. But they have reasonable prices, and if you can't find what you want, they have catalogs to order something you need to find. The owner, Shannon, is just so precious to work with. Drop by and check out their store. You won't be...