Magdalex Fantasy World LLC — Local services in Weehawken

I’ve been a loyal customer of this party rental store and have used them at least five times over the past year for all my balloon and rental needs. Up until now, everything has always gone smoothly—but this last experience was really disappointing.

I called 48 hours before my event to cancel the cake pedestals due to a party being called off. When I spoke to Sandra, the owner, she became upset and hung up on me. I called back three times to clarify that I still needed the easel and tablecloths, but no one answered or returned my call.

Today, I went to pick them up and was told they had been rented out to someone else. I was left scrambling last minute without key items for my event, even though I made every effort to communicate.

As for me, they’ve lost a loyal customer. I truly hope they improve their communication and how they handle loyal clients...

THE OWNER OF THE PLACE JUANITA AND HER HUSBAND ARE SO LOVING THEY WILL GO TO DO WHAT EVER THEY CAN TO ASSIST YOU FOR YOUR OCCASION. THE LADY THAT WORK FOR THEM ALSO WILL DO WHAT EVER IT TAKES TO MAKE EVERYTHING RIGHT FOR YOUR BIG DAY. i HAVE HAD THE HONOR OF HAVING DONE MY TWO DAUGHTERS SWEET 16, MY WEDDING, BABY SHOWERS FOR MY GRAND KIDS WHICH ARE 8 IN TOTAL MY 50TH BIRTHDAY. i WOULD RECOMMEND THIS LOCATION TO ANYONE WHO REALLY WANTS TO HAVE AMAZING MEMORIES OF THEIR PARTY I WILL CONTINUE TO GO TO JUANITA FANTASY WORLD UNTIL THERE ARE NO LONGER AROUND. THANK YOU JUANITA FOR ALL THE LOVE YOU SHOW IN WHAT YOU DO THEY TREAT...

First off they are over priced and horrible service. Main issue is trying to get a hold of someone after renting their products. Another is when you need to return the products they are never EVER on time with their store hours. Opens at 11:00am? Nope, I waited from 11am to 12pm and finally she came. Horrible service and even worse on...