Tesla West Bloomfield Township — Local services in West Bloomfield Township

I purchased a "brand new" vehicle here on February 4, 2025. It had some flaws and I was sure to disclose that at delivery. Those flaws included but were not limited to paint chips, scratches, FSD telling me to pay attention to the road and a charge pad that only functioned on one side. Unfortunately for me, I was told to schedule service. The soonest appt I could get in wasn't until the end of the month.

Fast forward to today, I went in for service after having my appt moved for some reason (more on this later) and I was told they didn't have a loaner even after asking and making it clear I had things to do. I respect everyone's SOPs, but considering this wasn't something that was 1, a part of a warranty claim, 2. Something that was my fault and 3 normal wear and tear I should've been guaranteed a loaner considering I bought the vehicle new and it should've been delivered to me functioning as such. I did watch service advisors come to other customers and offer them loaners right in front of me. Perhaps there was something about me that disqualified me from obtaining one. I find that very interesting.

So I waited and was told it would be possibly all the way up until 5PM. Keep in mind my appt was at 12. So I waited, and didn't know if I would have to pay for an uber as I had a daughter who had to get to work and other pressing issues at home. The service was completed at about 3:30.

I was told buy an advisor if the FSD continued to give me issues take a screenshot and send it in. He said someone would drive it to check it. I do feel like he gaslighted me a bit and tried to make it seem like I was an idiot. I was also told they touched up the paint but I would have to bring it back to have it " sent away" to be properly taken care of. The service advisor even looked at it and agreed it was unacceptable and said when you bring it back again you'll get a loaner this time. Why not just have me do that all in one appointment if this was going to be the case? Also, now both sides of my charge pad don't work despite the service advisor claiming he replaced something on it.

I love my Tesla, but if this is the preview of how ownership is going to. be, count me out. I really regret purchasing this already. This was my first new car and I was really excited to be able to be in a position to have it as I've always wanted one. But this is beyond unacceptable. I am being treated as if I am the issue. I don't know what kind of QC they have, but if they represent the brand -- then it's evident they don't care.

The only good thing that is in all of this is actually Debbie who works at the Southfield collision. NONE of this is her fault yet she has tried so hard to take ownership of all of this. That's the only reason I gave 2 stars instead of 1. I feel like crying as this wasn't a cheap purchase, I wasted almost 4 hours away from my kids to only be worse off...

I’ve never written a review like this before, but my experience at the Tesla Service Center deserves to be called out.

To start, I was made to drive over an hour for an appointment that they scheduled, only to be told upon arrival that they couldn’t help me. No apology, no real explanation, just a hollow smile and a shrug. It was a complete waste of my time.

What’s worse is the way customers are treated. It genuinely feels like they don’t care about you as a person. You're not a valued customer, you're just a number. Their demeanor is polite on the surface, but completely disconnected underneath. It's fake professionalism masking indifference.

I also pointed out clear, visible issues with my car, which is less than 6 months old, like door misalignment. Instead of addressing it or even showing concern, they brushed me off and told me to take it to a body shop. For a brand-new Tesla? Seriously?

The car may be innovative, but none of that matters when the support behind it is so shockingly bad. Honestly, do not buy a Tesla, and it’s not because of the car, it’s because of the abysmal service experience that comes with it.

This review...

I had the absolute pleasure of working with Preston at the West Bloomfield Tesla dealership, and I can’t say enough great things about him. From the moment I walked in, he greeted me with a warm smile and a genuine, welcoming attitude that immediately put me at ease.

Preston is the definition of professional—knowledgeable, attentive, and patient. He took the time to answer every question thoroughly and made sure I felt comfortable with every step of the process. What really stood out was how seamless the entire experience was; there was no stress, no confusion just smooth, clear guidance from start to finish.

It’s rare to meet someone in sales who feels truly invested in making sure you’re happy, but Preston is exactly that. He went above and beyond to make sure everything went perfectly, and I left the dealership not only thrilled with my Tesla but also deeply impressed by his service.

I would highly recommend Preston to anyone looking for a Tesla. If you want someone who is kind, professional, welcoming, and genuinely cares about your experience, Preston is the person you...