Hands and Hearts Home Care — Local services in West Columbia

Very disappointed in the service from this business. The home health care givers are not reliable, they do not show up on time, they clock in on their cell phones 2 miles away or they sit in the driveway for 20 minutes racking up time before they leave a clients home. Sometimes they do not show up at all and can't be reached by phone, so the person who ultimately suffers is the client. Mr, Moore (owner) and his daughter, Lauren, come to the house for the initial visit with you and tell you that if you have any problems to let them know that you can speak directly to them. Good luck with that. My mom and I have tried for 2 weeks to get in touch with them and it is not until you threaten to terminate your service with them that they finally come to the phone to speak with you. The price is too high for the service provided and when you find discrepancies in the times, times that you know that the caregiver was not caring for your family member, good luck getting that resolved. This business is not organized, they do have reliable staff and they have trouble getting their stories straight. Please look at all of your options when selecting home care for your family member. For me, this was not a good choice. I used them, not for price, but by recommendation. Sorry mom... After speaking with the caregiver and understanding the procedure with the home caregivers and how it works, it appears that I was being lied to by the staff of Hands and Hearts. I was led to believe, by the scheduler, that our caregiver clocked in 2 miles away from our house This is simply not so, in the fact that the caregiver has to actually be within so many feet of the door of the client before the app allows them to clock in. So, that's lie #1. On the of the scheduled days, our caregiver did not show up, we were told b y the scheduler (same person), that all number had been called and she could not be reached. (#2) Our caregiver keeps her phone with her all of the time and has no incoming calls listed on her phone for that day from her office at Hands and Heart, and in fact was never sent a correct schedule for that work week, so therefore did not know that she needed to work. Also, right after I cancelled our arrangement with Hands and Hearts, they contacted our caregiver to let her know that she would not be going back to take care of my mom. When she asked about what happened, she was told that it was because she had not shown up and/or called to let anyone know at she wasn't going to be there.(#3) We never indicated that we were unhappy with her or that we didn't want her to come back. So disappointed with Hands and Hearts. Edit to my original post: Mr. James Moore contacted my mother and myself to personally apologize for the experience that we had with Hands and Hearts Home Care. He had apparently not received ANY of the numerous messages and inquiries that we had left about needing to speak with him concerning issues that had arisen. He has assured me that this matter has been addressed and that this should never happen again, as he is always available to speak with clients and their families about any issues that arise. Apparently there was also some conflicting stories about hours, times clocked in and times clocked out, etc. Conflicts about where the caregivers are allowed to clock in and out, how far out they are allowed to clock in, schedules, etc. A lot of different stories were circulating and we may never know the exact truth about certain issues, but as far as my mom and I are concerned, the fact the Mr. Moore called us and spoke to us about those issues and addressed them with us head on, makes both of us feel better about Hands and Hearts Home Care. His staff also understands the importance of delivering messages to him so that small issues do not become big issues. Thank you Mr. Moore for taking the time to call my mom and myself. It is very much...

I’m a quadriplegic, confined to a wheelchair. I’ve been in the wheelchair for almost 30 years. I’ve had my family care for me for the majority of the time. For almost 2 years, I’ve had Hands and Hearts taking care of me. They come twice a day, for a few hours in the morning and a few hours in the evening. In the morning, they get me up, cook breakfast and prepare lunch and do some cleaning. In the evening, they prepare dinner, do any additional cleaning, help me with toileting and showering and put me to bed. It has, truly, been a pleasure having them as my primary caregivers. The caregivers are punctual, hard-working and very friendly. Some of my regular caregivers are more like family. The people in the office have always looked out for me to make sure all of my needs are met. I have met and spoken with the owners many times. They are always coming up with ways to improve their services. I was very nervous about transitioning from family members caring for me to a caregiving agency. Hands and Hearts have made this transition very easy. I have gained a lot of independence and have relieved my family from being my primary caregivers. It has been very confidence inspiring working with Hands and Hearts and I truly appreciate the services they provide. I look forward to many years of great...

Hands and Hearts have been amazing help to my family. They assistassist our family with multiple caregivers on a daily basis one for my mother who had a stroke and currently dealing with lung cancer. Along with a caregiver for my brother who was in an accident and is now quadriplegic. They assist with daily personal hygiene activities, their laundry,feeding and bathroom assistance and more.I know I our family would not be able to stay afloat without their dedication,hard work and compassion. I am so thankful that God put them in our family’s life. Especially Ms. Trina, Ms.Regina and Ms. Quita and Mr. James. Thank you all especially these four from the bottom of my of our hearts for all you have done and continue to do to help with the quality of life during this season of...