Macy's — Local services in West Covina

I went to try a mattresses to this store, and stayed 45 minutes nobody approached me and walk then to the inexpensive mattreses and saw a long blondie hair lady, she looked to me and ignored me and I have to said "hi how are you. Then she walk away . I am sales professional associate and I know you have to greet a customer within 1 minute, and then she said if you need something let me know. In what world is these lady, do I really need your mattresses. Or your store hire you to assist their valious customer.? Did she even imagined how much Macys pay for having her with an cool air conditioner, and she ignoring a mattreses sale, because she was more busy talking with her friend with the speaker in higher volume, that I wish I will see a Manager and report her, what she did instead acknowledged me, she started calling her friend and talking to a higher voice, neither tried to disimulate that their were customer around, 2 ladies sitting in the sofas and me and my daughter trying to guess the features of the beds and promotions, then when I was leaving asked her about their labor sales. And she said , we have it already. The opposite happened at orthomatress, definitely these young lady needs her job more than this women, spent like an hour and she explained every bed I was trying. Yes they dont get to many customer but help the ones that go there like if is the only one they will have the rest of their day. And on top of that she offers me their credit promotions and their beds are really clean and welcoming, what I didnt find at Macys West Covina, and the RUDEST of the sale lady with blonde hair , make my daughter that want to leave the store. It happened today Tuesday/20 at 8pm. Macys used to have professional sales associates, I haven't been their for a while but my bed is make me and my husband get muscle strain so we started to look for a bed, due that we bought 2 years ago an sterns and foster and it's so hard like a rock, but to bad Macys were considering then because their 60 day trial that you pay 15% rest fee, but you can try your bed and if not satisfied you returned and get charged but the way she explained was like tried and in 15 minutes you will know if is a good bed. I told her not. My other bed even a month and didn't brake and she said I been 15 years here and that's the way I tell customer and always work, I wonder why Macy's offers their trial then if she does...

I agree that I'm older now and I don't spend a lot of time and money on fashion. But because I work in the costume and wardrobe industry I do know what looks good on me and I don't waste my time on products that are not going to last. What I experienced at Macy's today was in the evening hours I believe around 5:30 p.m. to about 8 p.m. I was there to buy multiple tops for a trip to hot Texas. I went to INC first. Nothing no one working the register. I ended up in a section that I was not familiar with called Style & Company. Found some really great tops. An issue with buying sleeveless ladies tops is the way the cutter designs the lower part of the arm under the armpit period always too low always too deep. So where is a customer service helper who can help me find a bandeau to cover my bra. No one no one working in lingerie. This evening I only saw two registers open. I asked three different employees that I stopped and wanted some information about where am I going to find a bando what is the latest style that is on the floor and what women usually wear underneath these shirts that are cut too low under the armpit. No one had answers especially when it came to fashion names and titles and colors. When I first started working in the industry and I did I worked at Contempo for years we had to know the style the color names and what was in Fashion on the floor putting outfits together. This is no longer expected by employees. The one good thing that happened is I had an employee warn me off the rose colored watches because I told her I will be wearing it to work and my job is physically demanding and I will sweat she suggested I go with silver or gold because the rose color tends to change after sweat wear and tear. The biggest issue I have with shopping is the disrespect customers have for the garments. Letting them fall to the floor not rehanging them after they try them on. This makes Macy's job 5 times is hard to keep up and keep things clean and keep things back on the rack so they can turn over. Macy's good luck to you employees in the future they're working hard the...

If I could give zero stars, I would. Macy’s has officially earned the title of “Worst Customer Service Experience of the Year” — and it wasn’t even a close competition.

Let’s talk about the first floor, specifically the perfume section and women’s shoes. The level of rudeness, unprofessionalism, and overall hostility from the staff is truly something to behold. You walk in expecting to be greeted with at least basic human decency, and instead, you get attitude, eye rolls, and language that belongs more in a bar fight than a retail floor. No “hello,” no assistance, just a cold stare like you’re bothering them by existing.

I get it — customer service is no walk in the park. But when your employees look like they’ve just lost a bet to be there, dragging themselves across the floor with zero enthusiasm and snapping at customers like we’re the problem? That’s a management failure.

Macy’s, your store feels like the HR department is on permanent vacation. Your “team” clearly doesn’t want to be there, and it shows in every interaction. And don’t get me started on how they treat you if you ask a simple question — you’d think I asked them to donate a kidney.

This kind of environment would never fly at Nordstrom. There, staff actually seem like they were trained, paid, and respected enough to treat customers like people — not inconveniences.

If Macy’s is trying to be the fast food version of high-end retail, congrats, you’re nailing it. I used to shop here because it was convenient — now I’ll take my business (and my patience)...