Jamba — Restaurant in West Covina

Made the mistake of placing a mobile order for pickup at this location. Got there and my order wasn’t ready, which in this case was a good thing. I had the chance to see my juice being made with 3 ingredients missing.

When I asked the associate about it she asked me what I ordered. Seems like she didn’t pay attention to the order. Then she tells me they don’t have all the ingredients.

At this point I’m upset and questioned the fact that she was going to let me walk out with a completely different drink than I had ordered.

So I ask for a refund, since they don’t have the ingredients for my drink. Now I’m told she can’t issue be a refund. She said I’d have to call customer service. So I left with no drink and no refund.

Then I call customer service and I’m told they’ll investigate and get back to me with their findings in about 3 days.

What happened to the days when you could speak to a manager and things just got settled...

I had the misfortune of ending up at this Jumba and witnessed something I’ve never seen in my 30 years of life. 35 minutes, 35 minutes for one large Mango a go go. When they finally hand it to me, they tell me they don’t have large cups so they have to split it up. My question is if there were no cups, why charge me for a large? So I ask for a refund of the difference and I just take a medium instead. By the end of the ordeal, I’d been there 40 minutes. 35 for a smoothie and 5 for the return. I think the saddest part of all was finally getting the smoothie and it not even tasting the way they usually do 🥲 I know they won’t care about this review but I’m taking the time to write it anyway so I NEVER forget to avoid this jumba juice at all cost. Notice how I didn’t mention it was $9 for a smoothie, that wasn’t the issue. There was so...

I wish I could give this place a negative rating! I waited 50 plus minutes to receive one drink! The staff called orders randomly and not according to who ordered first. People who came in a half hour after me received their orders first-despite them ordering more than 3 drinks! I asked why they deliberately overlooked me and was told they wanted to get rid of the strawberries first. Bullshit! Does that process take an hour?! Aside from that, I was not given an apology for being ignored on purpose. Even at the 50 minute mark the guy asked what I ordered again! How disorganized! The management at this location is clueless. Do not go here. They are rude and inconsiderate. They give drinks first to friends they know and choose who they...