La Nails and Spa Boutique — Local services in West Hollywood

I never leave bad reviews (usually I would simply not return.) However, my experience was so upsetting, I am compelled to write the following: I was so happy when they opened because it is very convenient. I went there twice. The first time was great.

On the second visit, the owner or manager was extremely rude. I don’t mind that English is her 2nd language but she practically yelled at me when I could not understand her. She also glared and gave really bad vibes.

More importantly, they scraped up my nail and/ or gave me a fungus. I really hope it’s just scratched up. I truly am not a demanding/disrespectful person. I did not insist (as some do) that they redo the color when it turned out to look bad on me. I did not demand a redo when it started to chip after less than a week.

I’m looking at my messed up nail, worried it’s a fungus, can’t get a pedi or wear sandals until I know for sure, so I am leaving this negative review. Also, they were extremely rough and the pedicure actually hurt. I would leave 0 stars if I could.

*Owner subsequently replied that my review was “racist.” There is no reference to race in my review. Lack of fluency speaking English, rudeness and/or poor quality of services has nothing to do with race. In fact, I did not even mention staff’s race in my review and it was not a factor in my bad experience. I predict they will be out of business soon.

*I am extremely offended to be accused by...

Ive been going here the past 2 months for GelX & Gel Pedicure. I liked that they were never busy however they surplus of fees charged at the end without prior heads up is distasteful. It’s happen twice where random fees were charged at the end for a mix of two colors. My nails went from $65 to $100 because I got 2 nails Chrome (my chrome powder) and 2 pink stripes. I won’t be returning…owner Jess (Oyu) was very nice however my last visit she was cold and charged me $40 extra for 4 nails designs (chrome with pink stripe) and had no remorse. My experience got worse each visit…I won’t be returning $40 fee for a design that took 3 min is crazy. I could have paid a celebrity nail tech to come to my home for...

Jessie provided the best gelx manicure I’ve gotten in over 5 years. I had gotten my nails done a week before and although that professional did the job to patch through some photoshoots, my nails were cracking within 5 days. Jessie understood the situation and only took off one nail, saving a poor patch job from the previous technician and the health of my natural nails. She really took her time with the design and the perfection was immediately evident. I’m a big traveler throughout the US and Europe but if I am back in the area, I will definitely make sure to see Jessie if I...