Pet Supermarket — Local services in West Melbourne

I purchased a bunny from here yesterday, 10/21/2024, and was already aware of her having a URI, but being in the vet field and having so much experience, both professionally and personally, with rabbits, I asked them if I could just treat it myself because I had a gut feeling they would just euthanize her. She’s a beautiful and super sweet lop eared bunny, about 10 weeks old. Well, I got her on antibiotics from my vet yesterday, which is great, BUT I was feeding her tonight and giving her some love when I noticed a large scab on her chin. I picked her up and was able to get some of the scab off and pus came rushing out. I then quickly sat down with her and with help from my husband, I was able to fully investigate the wound and it’s a very bad puncture wound, likely from a bite from another animal. Being in the vet field, I know that bite wounds take 4-7 days to become an abscess and this would mean this wound happened while in the care of this pet store. I’m not going to return her knowing that they’ll more than likely either euthanize her or just ignore the problem and sell her to someone else. I’m going to treat it, but it is going to cost me a ton of money, as abscesses such as this one on a rabbit require surgical debridement and repair, which on a rabbit is easily over $800-$1000. I will NEVER step foot in a pet supermarket again. I’m so upset about the incompetence and lack of care these people have. This poor sweet bunny is now going to go through a ton of pain, treatment, and traumatic recovery. If I could give a -5...

I do not recommend buying fish here! I was looking for a particular fish and noticed a lot of dead fish in multiple tanks. The staff seemed unprofessional and uneducated about fish in particular. Standing around chit-chatting to each other instead of helping customers. I had to approach them and ask for help instead of them coming to make sure their customers needs are met. They could not answer any of my basic questions. One employee stuck her hand in one of the aquariums and allowed the fish to nibble on her hand. Hope she washed her hands before she did that, not very professional . The one positive thing that I will say, the betta fish are kept very nice in jars with plants. In the future I hope the tanks will be better kept and some of the employees will take their job a little more seriously. I really do not like posting negative reviews however I believe constructive...

Much better crickets than other stores (although reptile specialist stores sell the best).

Decent prices on cat food and litter.

Deducted a star because their own brand of grain-free food is no longer stocked in store in the size of bag and variety that our cats prefer. It's a must in our multi-cat home because it's the only food that they're all doing very well on. It's not inexpensive, so being faced with the choice of several smaller bags for a higher price or buying the largest bags in bulk online to avoid shipping costs means we'll always choose the latter.

I really wish the manager would reconsider. We must buy five or six of the biggest bags...