Advance Auto Parts — Local services in West Sadsbury Township

I do not have enough space to write about my experience with Eric at this store. I was traveling from MA to PA for a play when my car broke down. It turns out I needed a new alternator. Eric helped my husband and I on 2 different occasions on 2 different days. The first day getting us everything we needed with a positive attitude. On the second day our car broke down again bad alternator no fault of Advance it just our luck lol. He checked our battery and helped test the alternator but what made this a pleasant experience is that he kept checking up on us during all this transition in the parking lot and he even went above and beyond to call us a day later to see if we made it home safe. I pray that God blesses Eric for his kindness along with the other team members at this store. Thank...

Not at all impressed with the service. Basically no customer service skills. I was given the wrong part and when I went to return it less then an hour after purchase I was informed instead of cash back for my debit purchase they had to credit my account. Being a customer service manager and in retail for 25 years I know this means a 7 day wait to get the funds credited back to my account. When I said this I was told because of it being a large purchase it had to go back as a credit. I find it funny that an auto parts store thinks $130 is a large purchase. So you gave me the wrong part that was in my possession for less than an hour and now I have to wait a week to get my money back. I'll never use this company again and I will never speak well of it to anyone...

Was closes to my home. Went for new battery ordered on line in store pick up. Real small store. About five employee where all gathered to together. One with mask! All others seemed not to care about them selves or others in these omicron times. Glad I'm a masker no matter where I go. Safer Then sorry. Then almost gave me the wrong battery. Had to inform them it was wrong one. Then upon getting the right battery they found it funny that the battery picker had pick the wrong battery"saying well they all look the same". Then it was the cheaper style they tried to give me. Then no one seemed to care about my old bad battery core so just set it at the door on the floor. But in the end did get...