The UPS Store — Local services in West Sadsbury Township

Beware when shipping overnight envelope!!! I was in the Parkersburg store yesterday and was charged $83.90 to send the small UPS envelope with just a check inside. The clerk at the counter didn't even weighed it. She said it was pre-selected for 1 lbs 8.2 oz. Funny how its the threshold to charge 2 full lbs. Also, she didn't input that it was an envelope, but rather the small UPS box (13x11x1). When I got home I looked at my receipt more carefully to find out it wasn't right. I called the manager at the store and she said there is nothing they can do, that it was all "pre-selected". I called the general UPS number and ask to talk to a manager, and they said to me it was not true. The envelope should have been weigh, and the standard small UPS envelope option should have been selected. Even the UPS online tool allow you to select your envelope types, and weigh. The envelope I sent with a weight of 0.5 lbs (even though its nowhere near half a pond) would have been $35 cheaper if I would of done it myself. Just saying, be aware that the Parkersburg UPS Store is running a shady business.

Response to UPS Store Mgr.: First let me just correct the record, I did not have a "Tantrum" I hung up because the manager consistently talked over me and did not let me talk or finish my story. I realized that my complaint was only going from one ear and out the other instantly. She would not listen, and repeated "There is nothing that can be done, it's all pre-selected". Second this manager is also lying, not even once she suggested I bring my receipt in the store for review. She was instead more concern about shutting me up by talking over me. It's simple, I will never go there again. This review is simply to warn other customers to review their costs in detail if using overnight shipment for...

I have never had an issue at this store before, but tonight I did when i stopped by after my 10 and a half hour shift at work. I was outright refused service by the lady working that night. I needed my fingerprints done for school and I waited patiently in line. I asked the male associate if he could help me get my fingerprints scanned. I had all of my documents and QR codes ready in hand. The other coworker then came in. He asked her if the machine was working. She already had an attitude. She told us it was, but she wouldn't take me. I was rudely told by the woman there that it takes 30 minutes and she would not do it. She then proceeded to be upset over the fact that fingerprints are done at UPS stores and how they should not be. I stayed calm and asked if I could come in tomorrow or wait? I understand it is a busy time. She said no and that this was the busiest week of the month for them. Even though I scheduled and purchased my prints for this store she said that she called and any other store would do it and to go somewhere else. Which shows I was not the first she sent away. My scan card only lasts 30 days and my scan is already 11 days old. I asked what to do if my scan expired because they wouldn't take me. The male associate said it wasn't associated with their store and not their problem. I did not want to be rude or cause a scene, because I knew it would not help my situation so i respectly left and called another store. So now I have to drive half an hour tomorrow after work rather than get it done here which is 10 minutes away. And there is...

(I would like to state that all the other employees at this location have been great, and I don't want this review to reflect them at all.)

The Store Manager was unreasonable, overreacting, unprofessional, and rude. I was politely trying to solve an issue due to a claim and UPS Capital redirecting me to speak to the Franchise Owner. But the Manager refused to provide me contact information, stating she was essentially the owner as she ran the store.

She got upset at me for trying to get clarification, and for not accepting that "the employees always say things perfectly" as a valid response to my issues. Then she later contradicted herself, and claimed that it was my responsibility to know to enter a value to receive additional coverage(Of which they cannot offer to us she claims).

Basically passing the blame to the customer, and having a cop out to avoid covering expenses of a damaged item.

I have interacted with her in the past, and she has always been curt, and less than friendly, but I was willing to brush that off. This was just one of the worst interactions I have ever experienced with Customer Service. None of this was helped that the internet was out, and we couldn't even look at everything on the same page, at no fault...