Foxy Nail Salon — Local services in West Springfield

I was really looking forward to coming to this place. As a new customer I felt they should have had questions for me prior to scheduling. For example shape of nails design complexity, etc. Especially because they know that they have an apprentice... not me. However they did not. I hate to even leave this review because the girl was nice, however she was still learning and my nails came out terrible! She had to put two new nails on and both are literally as wide as my finger itself. The ones she didn't have to add she somehow made wider. I have small nail beds but you can clearly see the ones she put on. It is such a difference.It actually looks like I tried to do my nails myself at home. They are not smooth they are bumpy and almost all of my nails have an odd shape. There is even acrylic (which when i scheduled I asked for a gel fill. By the time I smelled the acrylic I realized it was too late)under my nail to that shouldn't be there. I spent over an hour and a 1/2 there and didn't even get the design I wanted because the girl who did my nails was struggling with them and did not ask anyone for help. I love to encourage people learning especially when it comes to a new trade however if they are having a hard time they need to be able to ask for help and this girl did not. It was extremely uncomfortable the entire time and it was very obvious I was not happy with how my nails came out. I even mentioned to the girl as she was doing them that I had to leave by a certain time and she seemed frustrated and annoyed as if it was my fault that she couldn't do the nails in a timely fashion.I'm talking a fill and 2 nails to be put on and gel Polish which dries very fast and she even struggled to put that on as well. I will not be going back. Anyone going in the future make sure you ask who's doing your nails and if they're complicated be sure to call for the owner. Now I have to go and find a new place that can take me and hopefully fix this mess. Normally I would call and ask for the owner to fix them however based on the way the owner acted in my presence while I was there I don't think she'll care that much. They seemed more focused on watching a show on Netflix than anything else.What a waste of money.

EDIT: RESPONSE TO THIS "There are two reviews posted to this shop which are false and/or misleading. Do ignore them, make an appointment, and you will see for yourself exactly how fantastic this shop is. When you see the apprentice you are told you are sitting with the apprentice and I have been coming to this shop since before she started, she takes her time, appointments with her are long, but she is good at what she does, to claim otherwise is rank and vicious. If you are unhappy with the results from the apprentice, you let the owners know so they have the ability to make it right. But I guess that would have made sense."

IF YOU ACTUALLY READ my review you would see NO ONE TOLD ME she was an apprentice NOR did the owner seem to care that I was CLEALRY upset about my nails especially when I mentioned HOW LONG it was taking and how I was not happy with them. The owner literally looked over and said NOTHING. She kept watching Netflix. So unless you were there when I was for my appointment, keep YOUR OPINION of my experience to yourself. I still stand firm on my review and based on the other recent reviews I am not...

I have been a customer of this shop for years. They are and have always been by appointment only. Furthermore, they have a high standard for quality of service to the customer. I have never had a bad experience, I am extremely picky. I have been to many shops around for years, I will never go to another shop as long as Foxy Nails is around.

Each and every time since they reopened due to pandemic closures, I have been asked to sanitize while they sanitized the work area where I would be sitting. No one other than people with appointments have been permitted inside, everyone must wear a mask, and under no circumstances is anyone with any unhealthy symptoms permitted to remain inside the shop. I am a cancer patient, as is my mother who also patronizes this establishment. We are both immunocompromised and we have never felt unsafe in this shop.

There are two reviews posted to this shop which are false and/or misleading. Do ignore them, make an appointment, and you will see for yourself exactly how fantastic this shop is. When you see the apprentice you are told you are sitting with the apprentice and I have been coming to this shop since before she started, she takes her time, appointments with her are long, but she is good at what she does, to claim otherwise is rank and vicious. If you are unhappy with the results from the apprentice, you let the owners know so they have the ability to make it right. But I guess that would have made sense.

The second negative review claiming the place should be shut down is libelous in nature. The accusations are baseless and without any evidence at all. You're angry you weren't seen the moment you walked in the door with no appointment and they took others who had the foresight to book an appointment. Instead of being an adult and either booking and waiting your turn or going elsewhere, you wrote a bad review? Grow up. I've seen some of your other reviews, you've never written a good one to anyplace, so my guess is you're just being spiteful because you didn't get your way. Very classy.

Having read the other negative reviews, each and every time it was someone walking in off the street expecting to be seen with no appointment, being told they are by appointment only and given their card to schedule. Each of these reviews are the results of people making a demand as if they are owed something, and not getting their way.

I invite you to schedule an appointment and see for yourself. You will not be...

DO NOT GO HERE My friends and I were looking around for a place to all do our nails, and we found this place. It was clean, and nice looking inside, and my friends and I decided we would all get acrylic nails. I sat down and the women was roughly handling my hands and kept shaking her head as if she was annoyed, whenever I would try to talk to my friends. ( which is not a big deal, but it gets worse) I had never gotten acrylic nails before, so it was all new to me. But she started sanding down my NATURAL nails, which was EXTREMELY painful ( and I have a very high pain tolerance) she was sanding them down paper thin. And it wasn't just the ends of my nails, literally sanding down all over my nails with a machine. The pain was an intense burning and aching sensation. I would say it was painful and she ignored. I said out loud " This is REALLY hurting", and I pulled my hand away to blow on my nails to get some relief. She told me to give my hand back to her, so I did, and she just kept sanding them! Confused thinking I was over reacting, I looked over at my friend. The man was doing the same to her nails, and she was in real pain. She told the man that it hurt, and he was extremely rude about it. All he said was " Stay still !" Literally in an angry tone. This was bad pain... she was at the point of tears and he just kept going. They did not measure to see if the nails were even, resulting in it looking as if I had done it myself. Not only that, but the lady who was doing my nails, glued my skin to the nail. So instead of getting some remover and gently rubbing the glue off, she wedged her nail between my nail and my skin, and ripped my skin from the glue. Even with that, I still was told I was finished and there was glue all over my skin. All my friends felt extremely uncomfortable with the uncaring staff. Not being happy with a nail color is one thing, but being in pain on the verge of tears is another. Very unprofessional. Now I'm left with extremely painful acrylic nails. And God knows how painful/ sensitive my natural nails will be after I take these off and my now paper thin nails...