Northeast Security Solutions, Inc. — Local services in West Springfield

We’ve been customers for many years and the service has greatly declined. We have monitoring and that’s ok. A little over a year ago our system prompts us on the key pad that there is a communication failure. Our cellular dialer is not working. We call NSS they tell us that the 3G dialer is obsolete. Leaving the system unable to communicate with the alarm center. So if we had an emergency- a break in, a fire, in need of an ambulance, a police call - all which are one button push from the pad - nothing would happen - leaving our family in danger. They say the sent a letter … but there system uses text messaging to notify us about everything- but they sent a letter via snail-mail. C’mon man. We get an appointment to have the dialer changed out - $300. They come out - move the dialer from the basement where it always worked to a new location upstairs - the installation was a hack job - they just ran the wires on the wall in the open and just put sheetrock screws to surface mount exposed wires to the wall. And left the device without a cover. I called to get it fixed - it’s been a year. We get a statement - as we did not pay it because the work was not complete. I called the owner of NSS to get this going - the weird thing about our conversation is that he really didn’t care about how this was handled. An appointment for service was made for a Tuesday - due to on foreseen circumstances we needed to reschedule - I called on the Monday - was greeted by an auto attendant- which allowed me to wait on hold - telling me I was the second caller and then the next caller - on hold for 35 mins - the auto attendant then tells me I need to leave a message. I drove to NSS - in West Springfield - walk in the door and there were 4 people standing around chatting it up. Asked why they couldn’t answer the phone - but they tell me something about the phone not working. Let me get this straight - the company I have my alarm system monitoring with - phone does not work? Rhetorical question. Why wouldn’t they immediately have calls forwarded to a cell phone? Again, a rhetorical question. I paid my bill - got the missing cover and now I’m shopping for a new alarm service. Northeast Security has a real lack of professionalism these days - We couldn’t be more...

My wife and I recently purchased a home and wanted to have the whole house rekeyed prior to moving-in. After doing extensive research and hearing a few recommendations from friends/family, we decided to have Northeast Security Solutions, Inc. perform the work. We couldn’t have selected a better security company for the job! The gentleman who arrived (right on time, I might add) was polite, knowledgeable and efficient. We had a total of six lock cylinders rekeyed to allow for easy, single-key access to our new home. When we had additional questions regarding what our options were for the addition of a future home security system, the service technician patiently took the time to explain the various types available, and how they work. Choosing Northeast Security Solution for the work we had conducted was the right choice! We recommend this trustworthy and reliable company to anyone looking to have security related jobs performed around their home. We will definitely be reaching out again to have a complete home security system installed in the...

I am opening an Advanced Wound Care Practice in East Longmeadow. The previous occupant of the office was set up with Northeast Security Solutions, but the system was not active. I called and got set up very quickly for a reasonable price. A tech was sent out to reactivate the alarms within 48 hours. Shortly after that I had an incident where the entry door would not lock. I was able to confirm that the alarm system worked and would activate if someone entered the office. Shout out to Gary, Ricky, and Omar who have been an awesome part of this team, helping me navigate my security issues. They have been prompt, very responsive, and going above and beyond to help me figure out the best security solutions including changing/updating codes for each employee, checking that my ping alerts are accurate, and helping me replace the locks and prevent future security...