DICK'S Sporting Goods — Local services in West Windsor

Today is my first visit to the store. The location was very clean, and things were very organized. I went in to sharpen my skates. An associate named Gracie presently greeted me. She led me to the front area to complete the transaction. I then was met by Rachel, who directed me to Frank.  He then summoned the dedicated skate sharpener Skyler. As I perused the store, I would be greeted by store management, Anthony and Chris, which was nice. Side note: Anthony seemed more approach because he looked like he wanted to be there. He had his head up and was gently happy. Adversely, Chris's disposition took too much of a tactical approach, which can be intimidating. The overall experience was unremarkable but was drastically highlighted by Skyler's enthusiasm to exercise customer service. He engaged in full eye contact, heightened with a sense of confidence. Without complaining, he took that cumbersome journey from the back of the store to make sure my order was right. Overall, excellent service, clean store. Suggestion for DICKS:  Try not to touch on so many categories; it results in shortages during seasons sports.  The layout could be improved or even changed ever so often. Perhaps put in season at the front.

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I had an awful experience at this store, all due to their complete lack of customer service. Instead of addressing the issue with my product, the staff was only focused on how much they could profit by reselling it. It was clear that making money was their top priority, not helping me resolve the problem.

The manager and staff displayed an appalling level of unprofessionalism. They had every chance to offer me a better product or at least assist me, but chose not to. I will never return to this store. If you expect even basic customer service, go elsewhere. Read the reviews— they don’t lie.

Edit: Went to another store, and they took my return with no hassle and offered help with a replacement. That’s real...

The staff in the bicycle department (especially Elgin) were wonderful and extremely knowledgeable, even compared to the local bike shops. I originally purchased a bicycle for my son at the Oxford Valley location, but when we got home to really try it, the brakes were so stiff he could barely stop. I called the Princeton location (because it was closer) to see if I could bring it in for them to take a look. Elgin took one look at the bike and knew there was something wrong with the brakes and it wasn't to right one for my son to begin with. We exchanged the bike for one that was a better fit with absolutely no hassle. My only complaint is that they don't have too many assembled bikes on the floor...