Raymour & Flanigan Furniture and Mattress Outlet — Local services in West Windsor

Made a purchase on 11/14/2020, wasn't until AFTER paying at checkout that it was disclosed the item purchased was not in stock and delivery wouldn't be until mid December. Decided to risk it and assume they would honor their delivery date. Got a message via text delivery was going to happen 28 December. That day came and went without a delivery or phone call. Had to reach out three times until I finally got through to the local store to learn that we were not scheduled for delivery at all. Apparently one of the two items purchased was damaged and we would have to wait until mid January for a replacement. But as I said, I had to call to find out what was going on. Zero responses/call backs from their customer service lines. I was offered to have one of the two pieces delivered on their next available date... 04 January. I vented my frustration with the rep, their lack of communication, their poor customer service and then they offered to remove the delivery charge.. that they were going to charge us for EACH delivery. $149.00, twice. I actually had them repeat that they were going to charge us twice if we opted to get the first piece delivered separately. A quick look at reviews shows that this is not an isolated issue, and I understand COVID, but the complaints predate last March (2020).

You should really think about delivery dates and costs when making a purchase. Make sure the items are in stock/immediately available before you fork over thousands of dollars (like we did). That way you won't have to wait months to get your new furniture.

Sales people are nice, but need to be more transparent BEFORE checking out and finding that delivery is months away.

They need to learn how to communicate with customers on delivery dates and options and PROACTIVELY make contact, not wait for customers to get frustrated and complain.

Nothing feels worse than spending hundreds or thousands of dollars for items, then not receiving them AND getting absolutely no customer service.

• 07 Feb 2021 * It is always nice when the customer service department responds to these reviews with "please contact us...." however there was absolutely no response via email and the phone call - that I initiated - was more of the same, "sorry it's on it's way.." But not addressing the underlying issue of sales selling furniture that is not in stock and won't be for 3 months. To that there is no answer. Today however the second couch arrived, in a snow storm no less. The crew hand carried the couch down my driveway (300') and down a hill. Set up was quick and they were on their way. Can't say how nice and professional the delivery staff are - once thy get to your house.

All told it was 3 months from time of purchase to final delivery. My original observations remains, ask the sales person first if the furniture is in stock before the purchase (if you need them anytime soon), otherwise you'll be sitting on dinning room chairs for three months waiting for delivery. If you have a 2-4 month window, then you...

Title: Raymour & Flanigan Outlet in Lawrenceville: A Haven of Value and Service

I have frequented the Raymour & Flanigan Outlet in Lawrenceville on numerous occasions and each visit reaffirms my appreciation for this exceptional store. From the incredible deals to the top-notch customer service, this outlet is a true gem for furniture shoppers.

Consistently Amazing Experiences: Every time I step into the Raymour & Flanigan Outlet, I am greeted with a sense of familiarity and excellence. The store's atmosphere is welcoming, making each shopping experience delightful and stress-free.

Unbeatable Affordability: What stands out most prominently is the affordability of high-quality furniture. The outlet offers a plethora of great deals that are hard to find elsewhere. It's a place where elegance meets affordability, allowing customers to furnish their homes without breaking the bank. Personally, I have saved thousands of dollars thanks to these deals, which is a testament to the value offered here.

Exemplary Staff and Service: The staff at this outlet deserves a special mention. They are not just salespeople; they are knowledgeable advisors who go the extra mile to ensure customer satisfaction. Their recommendations are always spot-on, tailored to individual preferences and needs. The level of attention and care they provide is a significant part of what makes shopping here so rewarding.

Significant Savings on Quality Furniture: Over time, I have spent around $13,000 on various pieces of furniture at this outlet. Reflecting on these purchases, I realize the immense savings I've made without compromising on style or quality. Each piece I've bought adds a touch of elegance to my home, reminding me of the incredible deals and quality this store consistently offers.

In conclusion, the Raymour & Flanigan Outlet in Lawrenceville is more than just a furniture store; it's a place where quality, affordability, and exceptional customer service converge to create a truly amazing shopping experience. Whether you're furnishing a new home or looking to upgrade your current setup, this outlet is a must-visit for great deals and...

Our experience at the West Windsor clearance store with definitely interesting. We chose a chair that we were told had next day pick up and then once it was paid for in full was told it was not available for 4 to 5 days. We were specifically looking for a chair for our rental house because we had a family moving in so them misleading us was a major issue. After we left this location we continued to look for a chair. We found one elsewhere and when we returned to this location for a refund after we canceled the order taken approximately 60 minutes earlier there was a verbal dispute in full public view between the customer care manager and the floor manager. I felt terrible for the young woman who is being directed to handle the refund differently between these two managers. The customer care manager at this location was threatening the young woman doing our return with the loss of her job. This was a very uncomfortable situation to watch. The floor manager, Mona, was lovely to deal with but after what felt like a bait and switch on delivery times and the exceptionally unprofessional and aggressive behavior of the customer care manager it is unlikely we will ever return to this location. Not only were we told one thing prior to purchase and another after purchase but the conduct of the customer care manager was so angry, unprofessional, and honestly flat out mean to that young woman who is just trying to do her job we really don’t need to have any further contact. What could’ve been a simple, “I’m sorry we don’t have anything available I’m not short of a time frame” turned into being present for a bully of an employee taking centerstage. If this is what corporate supports as appropriate behavior I Want...