Williams-Sonoma — Local services in West Windsor

On 9/11/23 I went to the Williams Sonoma Princeton store. I ordered a set of steak knives. The total price including tax is $106.57. Delivery date was estimated at 10/4/23. When the order did not arrive I went to the store to inquire. I was told that the order was placed on a hold because one of the 3 gift cards I used to pay was not properly entered by the sales associate.I said it I understand that it was an honest mistake and I will pay the $6.57 that the payment was short just to resolve this problem and get my order completed. This is where the situation became impossible.They could not accept my payment because there is a hold on the order. They can not release the hold unless the balance is paid in full which is not possible because they will not accept my payment. At this point I asked for a refund of the $100 that they took from me. They said the can’t give me a refund because the order is on hold. The experience that I suffered through in the store was pretty much repeated with customer service several times over the phone. As of today,10/23/23 Williams Sonoma is still refusing to complete my order or give me a refund. I have a paid receipt but they either don’t care or are incompetent. I hope somebody reads this and contacts me Barbara Order number...

Never got such awful from WS as I did in this store when trying to return a toaster oven given to me as a gift. First they wouldn't give me the actual price of the item. It wasn't on sale and the person at the counter said, there were many different models. Well I went to several WS store websites including the Princeton location, and the price was the same everywhere,, When I called the 800 number, they said there was only one price on the model I received and there was NO model less. To add insult to injury, the sales person told me if I didn't buy something at the exact price, but at a lower price, I would forfeit the difference!!!! Who would ever want to deal with William Sonoma after this experience. The 800 number folks explained their policy and it was not quite what I was told at the Princeton store. Don't buy anyone a gift and use this store to return!! They were very...

I don't know what kind of a company or store policy this location has. Terrible!!!! I bought breville mini toaster oven last week from Shrewsbury store but came here to return as it was near by. The only issue I had is the breads are not toasting as expected. I came to this location to return but they refused as it is used. I came within 30 days but as per store policy they cannot accept as it is used. I don't understand how do I know how the product is without using. I was honest telling that I used the oven but still I had to hear BS from the store manager.

I called Shrewsbury store and they said I can return without any issue even if I used it. They appreciate i am being honest.

I don't recommend to buy anything from...