United States Postal Service — Local services in Westford

I waited in line for 20 minutes, when the gentleman doing passports nicely handled everyone, He had to ask for help as there was a continuous line. The woman who works there says "we are no longer taking any passports it is 3:30" I don't move out of line. She then rudely says " I told you no more passports" I explain, that I have been waiting, and its only 3:25. She says, "He is working on one now, so he will not be able to do yours!" Too bad! Ironically, all the customers were like, she's been here....This is AWFUL AWFUL customer service. I understand having time lines....but the way it was handled, and she wasn't even out front the entire time to understand what was happening. Clearly, I will take my business now to Forge Village...

Kindest and most helpful people at this post office. I have come twice now and they are larger so the lines are usually small or none. I needed to fit something in a package I did not have and knew I would purchase and they helped me find the best option. I don’t have that luxury at a closer post office as it is smaller and usually the lines are out the door. So when you get closer to the counter, you need to grab something and be prepared when you are next so you aren’t going back through the crowd to find a different package. So if I have something like that, I will come here. The space is large so the items for purchase are not in the line and you can look without having to...

Twice now we have placed mail in a receptacle inside of the littleton road post office in Westford MA 01886 and some of that mail has not reached it's intended destination. We have called the littleton road, and Nabnasset branches at 2:30 pm in the afternoon just to have the phone ring with no answer, the automation hangs up after 20-30 rings. We are are extremely dissatisfied with these results, and feel a response...